Summary
Overview
Work History
Education
Skills
Timeline
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Kelly J May

Phoenix

Summary

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

30
30
years of professional experience

Work History

Owner/Operator

Axis Interiors LLC
01.2008 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Co-Owner/General Manager

JLM Laminated Products
08.2000 - 07.2007
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Sales/Account Manager

JLM Laminated Products
02.1995 - 08.2000
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Handled highest volume account in Countertop and Cabinet Sales, generating more than $2.2 M in revenue.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
  • Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
  • Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products and services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05-1990

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Sales Negotiations
  • Establishing and Maintaining New and Existing Client Relationships
  • Operational reporting
  • Sales strategy development
  • Vendor negotiation
  • Expert in every aspect of countertop and cabinet fabrication and installation for Residential and Commercial
  • Strong work ethic
  • Dependable and reliable

Timeline

Owner/Operator

Axis Interiors LLC
01.2008 - Current

Co-Owner/General Manager

JLM Laminated Products
08.2000 - 07.2007

Sales/Account Manager

JLM Laminated Products
02.1995 - 08.2000

High School Diploma -

Barry Goldwater High School

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Kelly J May