Kelly J Volcin, MBA
Henderson,NV
Summary
Proficient Lead Analyst with 3 years of insight testing methodologies to identify gaps and make recommendations for process improvements. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Expertly applies knowledge to optimize quality control and data retention.
Overview
8
8
years of professional experience
Work History
Lead Analyst, Quality Assurance
NYU Langone Health
01.2023 - Current
- Perform audits on work related to standard operating procedures for key revenue cycle functions.
- Track and report employee performance to established standards.
- Gather analytical output from the team as it pertains to problems with denials, coding, reimbursement, and other aspects of the revenue cycle and formalize delivery of findings.
- Review escalated cases as assigned by management and provide a summary of issue and mitigation opportunities.
- Report weekly and monthly on current, and previous QA Reports to compare data and create an upward trajectory.
Operational Analyst
NYU Langone Health
12.2020 - 01.2023
- Review workflows related to revenue cycle functions including authorizations, coding, claims, account receivables and credits
- Perform audits on work related to standard operating procedures for key revenue cycle functions
- Track and report employee performance to establish standards
- Ensure the activities of employees are following Federal, State, payer regulations, guidelines, and requirements.
Billing Representative
NYU Langone Health
07.2020 - 12.2020
- Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high levels of patient satisfaction and reduced call volume
- Utilize CBO Pathways as guide for determining actions needed to resolve patient balances and/ or questions
- Communicate with providers, patients, coders, collection agencies or other responsible persons to ensure that claims are correctly processed by third party payers
- Review unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols.
Customer Success Coordinator
District Administration Leadership Institute
06.2019 - 06.2020
- Primary point of contact and facilitator for assigned customers (200+ school districts)
- Maintain a revenue base by securing long term renewals and customer retention
- Directly responsible for maintaining data on current customer base and new contact outreach.
Front Desk Receptionist/Call Center Representative
POM MRI & Imaging
02.2018 - 05.2019
- Answer incoming calls and email requests from patients
- Keep well organized records of patients for 4 office locations
- Utilizing CRM system to maintain records.
Front Desk Receptionist
Dr. Heiden & Heiden PA
10.2016 - 02.2018
- Answer incoming calls and email requests from patients
- Keep well organized records of over 1,000+ patients
- Schedule appointments for current and future patients
- Prepare appointment reminder letters and postcards for patients.
Sales Intern
FirstService Residential
06.2017 - 08.2017
- Utilizing software available to research new properties
- Coordinating with head of sales on property development project
- Using applications such as Microsoft and Excel to maintain record of properties
- Property development project revealed $1.3 million worth of potential business available.
Education
Bachelor of Arts in Communications and Media Studies -
Barry University
Miami, Florida05.2023
Bachelor of Arts in Communications and Media Studies -
Barry University
Miami, Florida05.2019
Skills
- Project Management
- Workflow Optimization
- Reporting abilities
- Operational Efficiency
- Reporting skills
- Data Analysis
Timeline
Lead Analyst, Quality Assurance
NYU Langone Health
01.2023 - Current
Operational Analyst
NYU Langone Health
12.2020 - 01.2023
Billing Representative
NYU Langone Health
07.2020 - 12.2020
Customer Success Coordinator
District Administration Leadership Institute
06.2019 - 06.2020
Front Desk Receptionist/Call Center Representative
POM MRI & Imaging
02.2018 - 05.2019
Sales Intern
FirstService Residential
06.2017 - 08.2017
Front Desk Receptionist
Dr. Heiden & Heiden PA
10.2016 - 02.2018
Bachelor of Arts in Communications and Media Studies -
Barry University
Bachelor of Arts in Communications and Media Studies -
Barry University
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