Qualtrics
KELLY L. CARTER
Ann Arbor
Summary
Dynamic Program Analyst with a strong background at VHA Central Office, specializing in talent management and succession planning. Demonstrated expertise in data analysis and communication skills that bolster leadership development initiatives. Successfully led the creation of innovative training programs and established performance benchmarks, contributing to organizational success and promoting a culture of continuous improvement. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Program Analyst/Talent Review Facilitator
VHA Central Office
Remote
01.2022 - Current
- Leads structured discussions among VHA Executives focused on identifying top-tier candidates.
- Utilized data-driven approaches and innovative practices to enhance the development of VHA's top talent, including SES members.
- Engages program office staff, field-based offices, and employees in developing talent management policies.
- Establishes and applies criteria for validating metrics, developing instruments, and collecting data to evaluate leaders.
- Crafts complex correspondence, memoranda, presentations, training materials, forms, and comprehensive reports with proficiency.
- Facilitated implementation of Succession Planning strategies for National and VHA groups.
- Managed VHA Succession Planning Program during a 120-day detail.
- Offered specialized knowledge for utilizing applications in presentations.
- Applied SWOT analysis and APQC Process Classification Framework to set performance benchmarks.
- Developed cross-training programs to eliminate redundancies.
DESIGNATED LEARNING OFFICER
VA Ann Arbor Healthcare Systems
Ann Arbor
01.2020 - 01.2022
- Directed educational funding and training initiatives, maintaining a $320,000 budget.
- Designed scalable framework for digital educational engagement solution.
- Organized a series of diversity awareness sessions attracting more than 300 attendees.
- Established an optimized system to enhance the efficiency of tuition reimbursement.
- Maintained detailed records of staff development and training activities.
- Devised programs to develop executive potential among employees in lower-level positions.
PROGRAM ANALYST/EXECUTIVE ASSISTANT
Va Ann Arbor Healthcare System
Ann Arbor
10.2019 - 12.2020
- Provided high-level administrative support to the Assistant Director.
- Oversaw facility-wide implementation of strategic plans.
- Integrated Just Culture training into orientation programs for new hires.
- Managed COVID-19 response efforts, including ICU and Med-Surge expansion.
- Supported C-suite executives by managing complex calendars, preparing reports, and coordinating strategic initiatives.
- Facilitated leadership meetings, ensuring accurate preparation and dissemination of agendas, reports, and meeting materials.
- Oversaw logistical approvals for executive travel, event planning, and employee development programs.
- Assisted in drafting and distributing official executive communications and policy-related documentation.
- Supported operational planning, organizing, coordinating, implementing, controlling, and evaluating administrative functions.
- Engaged in numerous VAAAHS committees and boards including the Veterans Experience Committee, Administrative Review Committee, Employee Engagement subcommittee, and Workforce Development Committee.
- Managed labor and supply mapping.
- Prepared Issue Briefs and oversaw timely responses to Actions from VISN.
- Actively directed the operations of the Combined Federal Campaign.
- Collaborates with Local Federal Coordinating Committee.
- Wrote Position Descriptions, managed LEAF requests, oversight of Organizational Charts for services reporting to the Assistant Director
- Assembled complete recruitment package for postings, reviewed applicant resumes, planned, and conducted interviews
Patient Safety Manager
VA Illiana Health Care System
Danville
05.2017 - 10.2019
- Conducted Root Cause Analyses (RCA) to enhance patient safety and operational improvements.
- Implemented high-reliability and just culture initiatives across clinical teams.
- Coordinated interdisciplinary teams involved in responding to critical incidents involving patients.
- Provided support during external audits conducted by regulatory agencies or accreditation bodies.
- Developed and maintained a comprehensive patient safety SharePoint database.
- Participated in committees focused on improving the quality of healthcare services.
- Documented all patient safety activities, including incident investigations and corrective actions taken.
Education
Master of Business Administration - Healthcare Management
Western Governors University
01.2018
Bachelor of Arts - Political Science
Calvin College
Grand Rapids, Michigan01.2002
Skills
- Data analysis
- Project management
- Talent management
- Succession planning
- Performance evaluation
- Training development
- Effective communication
Certifications and Training
- ORMDI Diversity, Equity, and Inclusion (DEI) Adjunct Instructor (2022)
- Facilitator, Crucial Conversations (2021)
- Trainer, Joint Patient Safety Reporting System (2018)
- VHA Certified Coach/Mentor (2017)
- FEMA Emergency Management Certifications (2020)
- CARF & Joint Commission Accreditation Standards
References
Additional references available upon request
Awards
- MBA Capstone Performance Award-Top Ten Percentile (2018)
- Battle Creek VA Medical Center Employee of the Month (2016)
Federal Employee
Federal Employee: Yes
Personal Information
Citizenship: U.S. Citizen: Yes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteTimeline
Program Analyst/Talent Review Facilitator
VHA Central Office
01.2022 - Current
DESIGNATED LEARNING OFFICER
VA Ann Arbor Healthcare Systems
01.2020 - 01.2022
PROGRAM ANALYST/EXECUTIVE ASSISTANT
Va Ann Arbor Healthcare System
10.2019 - 12.2020
Patient Safety Manager
VA Illiana Health Care System
05.2017 - 10.2019
Master of Business Administration - Healthcare Management
Western Governors University
Bachelor of Arts - Political Science
Calvin College
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