Kelly Horton
East Rochester,NY
Summary
Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Overview
18
18
years of professional experience
Work History
Human Resources and Employee Relations Director
Quatela Center for Plastic Surgery - Rhino Administrative Services
05.2022 - Current
- Attends and participates in weekly Leadership meetings and EOS training sessions
- Attends and participates bi-weekly manger 'roundtable' meeting
- Prepares Quarterly SOCA HR reports, and Employee Pulse surveys
- Oversees Employee parking, Employee parking lottery and Employee assigned parking
- Oversees Employee Parking Security contract, insurance and performance
- Creates Annual compensation benchmarking data
- Manages HRIS for all company entities
- Creates and maintains personnel files in compliance with applicable legal requirements
- Maintains high standards of confidentiality of all employee records and information
- Maintains Employee Handbook by preparing, updating, and recommending policies and procedures
- Recruiting and On-boarding
- Attracts, sources, and hires talent to support company's goals working with hiring managers
- Manages the end-to-end recruiting life cycle from requisition initiation to development and execution of sourcing plan, facilitating candidate selection, interviewing to closing and pre-boarding
- Conducts comprehensive candidate screenings, interviews, and assessments to assure the right fit for the role and the company culture
- Partners, educates, consults hiring managers on recruiting strategy, market activity, and time to fill
- Assures all candidates are accounted for in applicant tracking system for tracking and recording in Affirmative Action Plan
- Partners with Marketing to develop a recruitment marketing brand to better attract, engage, entice, and hire top talent
- Is the interface for external recruiters when appropriate
- Stays informed of trends and innovative recruiting and branding techniques to attract and compete in a competitive market
- Partners with hiring managers on effective interviewing skills
- Creates offer letters, organization announcements, and employee communications
- Manages the onboarding process with new employees, including new hire paperwork, employment eligibility verification, HRIS overview and onboarding tasks
- Assigns annual compliance tasks to employees and monitors that deadlines are met
- Payroll and Benefits
- Administers the benefit programs for group health and retirement plans, including enrollments, changes and terminations
- Processes required documents through payroll, benefits and retirement HR systems to ensure accurate record-keeping and proper payroll deductions
- Updates and verifies payroll changes and vacation accruals by reviewing payroll and time-off reports
- Reconciles monthly benefits invoices and statements
- Coordinates and manages employee medical leave programs and policies in accordance with federal and state employment laws, including FMLA, NYSPFL, Disability and Workers Comp
- Performs workers compensation audits annually
- Coordinates and participates in quarterly 401(k) investment reviews with committee members and investment consulting group
- Serves as key contact with 401(k) record keeper; reviews biweekly reports for employee contribution changes
- Maintains retirement plan documents, amendments, and SPDs
- Develops and maintains effective relationships with external partners, including payroll specialist, benefit broker and retirement administrator
- Maintains employee rate review and compensation increase for yearly evaluation
- Employee Relations
- Manages high-risk employee relations issues including formal investigations and provide advice to ensure compliance with policies, practices, ethical standards and applicable labor and employment laws
- Drive engagement, attraction and retention activities
- Partners with senior leadership to build and sustain desired company culture based on organization's core values
- Collaborates with management to conduct fact-finding and formal investigations to address allegations of policy violations and workplace misconduct
- Provides advice on appropriate outcomes
- Coordinates litigation activity for UI hearings, SDHR Charges, EEOC Charges, including collaborating with company's external legal counsel on case preparation, strategy
- Oversee employee disciplinary meetings, terminations and all reporting on fact-finding investigations
- Work with managers to ensure proper documentation of corrective actions, provide support to managers during corrective action sessions, provide a sounding board and act as facilitator for employees regarding employment related issues as they arise
- Process employee terminations and exit interviews.
Director of Human Resources
Jewish Senior Life
10.2021 - 04.2022
- Responsible for Recruitment, Orientation, Evaluations, Compensation, Payroll, Benefits, Employee Relations and Recognition
- Oversee departmental budgets as well as expenses related to Benefits, Performance Appraisal, Job Evaluations and Employee Relations and Communications, Personnel Policy and Procedure and Human Rights Compliance and organizational development and education of staff
- Advise, formulate and recommend appropriate Human Resource programs, policies and procedures concerning all related functions, including employment programs and appropriate systems
- Recommend and administer Employee Benefit Programs such as qualified Retirement Plan and/or Retirement Annuity Programs, Life Insurance Programs, Medical Insurance Programs, and other such Benefit Programs, which will insure the Home's competitive position with other related health care facilities
- Research, analyze and monitor an equitable Wage and Salary Administrative Program backed up by a Job Evaluation Program
- Collect current salary data from similar health care facilities
- Recommend and administer and maintain department budget
- Be a resource for Payroll with HR related questions
- Act as coordinator between the Home and any State or Federal agency in any employee-related matters
- Collaborate with our Labor Attorney for the preparation of required responses to any formal complaint or related matter
- Administer Employee Relations, Employee Activity, Employee Awards and Employee Safety programs
- Maintain a position description file for all positions in the Wage and Salary Administration Program
- Implement, administer and maintain Diversity, and Inclusion training and polices for all staff and management
- Implement appropriate applications of Federal, State, local or New York State Health Department Rules, regulations and codes concerning hours of work, salary or wages paid, employment of minors and codes regulating Personnel in a Long Term Health Care facility
- Maintain a rapport with Administration, Department Directors and Supervisors to assist in the implementation of policies and programs as required
- Collaborate with outside organizations within the area to assist in knowledge of the labor market, applicant flow and Wage Survey Information
- Participate as member of leadership team
- Insure a continual flow of qualified candidates for positions with in the Home
- Participate in grant requests for Federal, New York State, local or private monies as available to Personnel for the facility with Education, Finance and Nursing Departments
- Attend seminars and/or training programs as deemed appropriate to the HR function and implement to all staff and management.
Director of Human Resources
USAirports
10.2018 - 10.2021
- Develop, implement, support and review all HR initiatives, policies, procedures and systems
- Post Job descriptions across various recruitment channels, focusing on DEI to recruit and retain the best talent from a diverse field
- Recruiting of exempt and non-exempt personnel, including managerial levels
- Coordinate and oversee onboarding process, continuously improving the experience for candidates and new hires
- Conducts new hire phone screens, advises and prepares managers on updated do's and don't 's of panel interviews; reference checks, pre-employment tests
- Monitors and adheres to federal, state, and local legal requirements, affirmative action, FLSA classification and employment law
- Design and implement additional management and employee trainings as needed; Coaching, Mentoring and motivates management and employees, building leadership and professional capabilities
- Serve as the primary contact for any HR related issues; Manage and resolve employee relations issues, conflict resolution
- Provide communication and clarification to leadership and employees regarding HR policy and procedures
- Conduct offboarding process, including exit interviews and tracking reasons for voluntary terminations, for future recruitment and retention strategies
- Assist in development of compensation plans, in collaboration with senior management and department heads
- Works closely with Management teams to improve employee relations, build morale, increase productivity and employee retention, resolving complex employee relations matters counseling and mentoring management teams
- Maintain Employee Handbook; reinforce company policies, procedures, best practices, employee labor laws and regulations, to assure compliance
- Partners with management teams to conduct fact-finding and formal investigations to address allegations of policy violations and/or workplace misconduct and provide guidance on appropriate outcomes including disciplinary action and performance management
- Use HR software to manage payroll; Process company benefit enrollments, changes, and terminations in a timely manner
- Administer and execute human resource processes and programs including; compensation, benefits, leaves of absence, performance and talent management, engagement and compliance training
- Spearheaded performance evaluations, promotion processes, and professional development
- Leadership experience; ability to shape and positively impact company culture via its people; self-identified as a 'people-person.' Demonstrated knowledge, understanding and application of HR concepts, practices, audits and laws; Workers Comp., Unemployment, AAP, EEO, ADA, FMLA, PFL, FCRA, etc
- Intuitive with ability to analyze, diagnose issues that pose a potential risk to the organization, develop alternative solutions, recommend and implement course of action, with fairness
- Professional and judicious demeanor, with respect to highly confidential data
- Proactive self-starter, team oriented, empathetic, conflict resolution
- Supports Management by providing Human Resource advice and counsel
- SHRM Certified.
Payroll/HR Manager
SMG Blue Cross Arena
03.2017 - 10.2018
- Extensive knowledge of Union CBA's, ACA's, 401k, Union Dues
- Extensive knowledge of Payroll and HR ADP Systems; AD HOC reports, i-Reports, Time & Attendance
- Process all wage garnishments, tax liens, 401k, Union Dues
- Process and confirm PTO entries, FMLA, PFL, Worker's Comp., Unemployment Claims, Employment verification, other Payroll/HR forms as required
- Process Amalgamated Life, Central Pension Fund, I.A.T.S.E , Nationwide, Rochester Regional Joint Board, Reliance reports
- Prepare payroll adjustments, run queries, reports as needed
- Prepare and maintain check log, process manual checks and post to E-Time and ADP
- Prepare and update payroll journal vouchers and reports, bi-weekly, monthly, quarterly, year-end
- Process new hire paperwork, i-9's, salary changes, job changes, location changes, status changes, terminations, in ADP in a timely manner
- Scan, copy and track confidential documents for Payroll/HR related purposes
- Answered multi-line telephone, process monthly parking passes
- Proficient in Excel, Microsoft Word, Microsoft Office, Webmail- Outlook (Office 365), OneDrive
- Experienced in AAP Audits
- SHRM certified.
Scheduling Coordinator / Payroll Coordinator
St John's Home
07.2015 - 01.2017
- Daily audit of the neighborhood staff schedule, 24 hour-7 days a week, 3 shifts daily
- Managed open shifts, maintained On-shift scheduling software is accurate, report daily attendance to Nursing Dept., in accordance with New York State DOH
- Prepared staff payroll weekly, reporting vacation, tardiness, PTO into ADP software
- Arranged medical appointments, tests and follow-up exams, as needed for Elders
- Arranged transportation and escorts for Elders, when needed
- Communicated with insurance companies for authorizations and coverage
- Assembled documentation for transfers, admissions, and discharge of Elders
- Maintained all medical charts, files and records for Elders
- Prepared and distribute reports related to the neighborhood as well as ensuring communication is shared with families, visitors, staff and Elders in a timely manner
- Maintained weekly supply orders and CSR, Brief orders
- Answered multi-line telephone
- Rotation of 'on-call' Neighborhood cell phone
- Experienced with AOD software, and with DOH Audits.
Administrative Assistant
Fairport Baptist Homes
06.2014 - 04.2015
- Provided direct support to the Director, Assistant Director and staff members of the Adult Day Health Care program, daily
- Managed day-to-day operations of the Adult Day program
- Greeted all Registrants, visitors, families, vendors and medical liaisons
- Follow-up Registrant daily attendance, monitored all absences, or no-shows, for safety concerns
- Answered multi-line telephone
- Monitored staff attendance for scheduling and payroll purposes
- Maintained all medical charts, files, records, and bulletin boards for facility communication and updates on daily Itinerary Arranged medical appointments, transportation for Registrants, as needed
- Researched insurance complaints, billing errors
- Knowledge of ICD codes, electronic medical billing, PNP, RMS
- On-going Communication with Medicaid, Logisticare, Home First, Elder Care, for daily care of Registrants.
Member Services Representative
Summit Federal Credit Union
08.2013 - 06.2014
- Serviced members on platform, New account opening, certificates, personal loans, auto loans, Mortgages, HELOC
- Cross sold products and services to best assist member needs
- Researched and resolved member inquiries, follow up sales calls, referrals
- Back- up to call center MSC Telephone Que, as needed.
Teller
JPMorgan Chase
05.2011 - 09.2013
- Operated cash drawer daily
- Performed routine clerical duties
- Post and verify customer records
- Balanced cash drawer, cash vault, coin vault, daily
- Back-up for Head Teller.
Co-Owner/Vice President
H & K Professional Cleaning
04.2006 - 06.2010
- Responsible for overseeing a team of 10 employees
- Organized staff schedules, vacations and coverage for absences
- Maintained payroll
- Vendor invoices, supply orders
- Maintained 25-point checklist for each individual client, and assigned to specific job site, staff
- Maintained client relationships
- Maintained marketing and advertisements.
Education
Associates - Accounting And Business Management
Strattford School
Rochester, NY06.1983
Skills
- Cross-functional Collaboration
- EEOC Compliance
- Workforce Planning
- Change Management
Timeline
Human Resources and Employee Relations Director
Quatela Center for Plastic Surgery - Rhino Administrative Services
05.2022 - Current
Director of Human Resources
Jewish Senior Life
10.2021 - 04.2022
Director of Human Resources
USAirports
10.2018 - 10.2021
Payroll/HR Manager
SMG Blue Cross Arena
03.2017 - 10.2018
Scheduling Coordinator / Payroll Coordinator
St John's Home
07.2015 - 01.2017
Administrative Assistant
Fairport Baptist Homes
06.2014 - 04.2015
Member Services Representative
Summit Federal Credit Union
08.2013 - 06.2014
Teller
JPMorgan Chase
05.2011 - 09.2013
Co-Owner/Vice President
H & K Professional Cleaning
04.2006 - 06.2010
Associates - Accounting And Business Management
Strattford School