Kelly M Thompson
Fort Worth,TX
Summary
Dependable professional with track record of success, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Generalist
Progressive Insurance
Arlington, TX
03.2023 - Current
- Perform thorough investigations of claims through interviews, property damage assessment, and research
- Balance investigations with file reporting
- Make liability decisions on claim files
- Educate customers and other parties throughout the claims process
- Develop positive relationships with customers and industry professionals
- Deliver extraordinary customer service.
Associate, Asset Management
Goldman Sachs
Dallas, TX
10.2021 - 02.2023
- Portfolio management
- Ensuring accurate documentation of loan terms and covenants
- Maintaining borrower and client relationships
- Engaging in ongoing projects
- Collaborating across business groups for process enhancements
- Executing and closing post-closing audits.
AVP; Mortgage Servicing Team Manager II
Bank of America
Addison, TX
07.2011 - 07.2021
- Operational oversight of foreclosure and centralized operations
- Managing default payoffs, reinstatements, bidding instructions, file transfer, sales, loss reporting, portfolio management, vendor reviews, and reconciliation
- Leading document execution and quality analysis
- Managing title and centralized resolution operations
- Establishing risk assessment projects
- Assisting with research and drafting of legal documents
- Ensuring compliance with regulations and guidelines
- Training and developing the team.
Business Resource Manager Default Servicing
Litton Loan Servicing
Las Colinas, TX
05.2010 - 07.2011
- Acting as a business contact for foreclosure counsel and litigation counsel
- Reporting monthly and quarterly figures
- Auditing active foreclosure portfolios
- Assisting in-house litigation
- Coordinating vendor case transfer and document validation.
Timeline Management Specialist Special Assets Department
Saxon MSI
Fort Worth, TX
03.2008 - 04.2010
- Auditing foreclosure and bankruptcy accounts
- Resolving non-default accounts
- Filing title claims and negotiating settlements
- Monitoring performance status
- Participating in meetings with vendors
- Ensuring compliance with guidelines.
Case Management Team Leader, Supervisor
Countrywide Home Loans
Fort Worth, TX
10.2004 - 03.2008
- Completing compliance reviews
- Monitoring compliance activities
- Responding to alleged violations
- Assisting with operating procedures
- Training and supervising the team
- Handling critical litigation matters
- Acting as a liaison
- Managing litigated cases
- Managing bankruptcy loans.
Education
Bachelor of Arts - English Literature
The University of Texas At Arlington
Arlington, TX05.2003
Master of Science - Marriage and Family Therapy
Abilene Christian University
Abilene, TXSkills
- Policy Investigations
- Automobile Appraisals
- Risk Assessment
- Claims Processing
- Interviewing Techniques
- Advanced Computer Skills
- Risk Management
- Allocating Claims
- Coverage Assessments
- Claims Investigations
- Strong Interpersonal and Communication Skills
- Regulatory Compliance
- Report Writing
- Litigation Resolution
- Claims File Management Processes
- Highly Motivated
- Data Analysis
Certification
Texas All Lines Adjuster License, licensed in multiple states
Timeline
Claims Adjuster, Generalist
Progressive Insurance
03.2023 - Current
Associate, Asset Management
Goldman Sachs
10.2021 - 02.2023
AVP; Mortgage Servicing Team Manager II
Bank of America
07.2011 - 07.2021
Business Resource Manager Default Servicing
Litton Loan Servicing
05.2010 - 07.2011
Timeline Management Specialist Special Assets Department
Saxon MSI
03.2008 - 04.2010
Case Management Team Leader, Supervisor
Countrywide Home Loans
10.2004 - 03.2008
Bachelor of Arts - English Literature
The University of Texas At Arlington
Master of Science - Marriage and Family Therapy
Abilene Christian University
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