Kelly M Turner
Rochester
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Professional in retail management with proven track record of optimizing merchandising strategies and leading teams to success. Valued for strong planning and organizational skills, combined with focus on teamwork and adaptability. Known for effective communication and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
General Merchandise Team Leader
Target
2023 - Current
- Led merchandise presentation to enhance product visibility and drive customer engagement.
- Trained team members on inventory management systems to improve stock accuracy and efficiency.
- Coordinated replenishment processes to ensure optimal product availability on sales floor.
- Analyzed sales trends to inform merchandising decisions and optimize product placement.
- Monitored team performance and provided feedback for continuous improvement and development.
- Assisted in managing inventory levels, reducing shrinkage through effective loss prevention techniques.
- Implemented a comprehensive training program for new hires, equipping them with the necessary skills and knowledge to excel in their roles as Merchandise Team Members.
- Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
Senior Analyst
Frontier Communications
2019 - 2023
- Analyzed data trends to support strategic decision-making and improve operational efficiency.
- Collaborated with cross-functional teams to implement process enhancements and drive project success.
- Developed comprehensive reports on performance metrics to identify areas for improvement.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created and performed training classes for Carrier representatives for new process and procedures.
Special Accounts Representative
Frontier Communications-DST
01.2011 - 2017
- Provide side by side and virtual support in all facets of ASR provisioning, order processing and status call resolution
- Build and maintain relationships with internal and external customers
- Assist supervisors and managers with process improvement initiatives in an effort to grow department efficiency and attain corporate objectives for order volume, timeliness and answer performance
- Provide input and feedback for online resource and handbook updates
- Assist with training efforts when new processes become available
- Initiate and track all department Heat Tickets to ensure the absence of redundancy. Follow up with updates as they become available and escalate as needed.
- Maintain M6 work queue and various other duties as assigned by leadership
- Take status calls as call volumes and staffing demand
Special Accounts Representative
Frontier Communications
01.2004 - 01.2011
- Take status calls from carriers to provide status of ASR orders
- Process ASRS via M6 system
- Complete monthly billing for ASRs provisioned in the carrier group
Customer Service Representative/DST
Frontier Communications
01.1996 - 01.2004
- Take customer calls for local service billing and ordering services
- Assist reps on call with customers for billing and ordering of local service
- Process OCC credit requests for representatives in the call center
- Provide quick hit training to representatives for new process and procedures
- Log calls via Access system as representatives called into the DST desk
Education
Human Recourses
Monroe Community College
01.1993
Regents Diploma - undefined
West Irondequoit High School
01.1991
Skills
- Merchandise planning
- Performance analysis
- Teamwork and collaboration
- Stock control
- Customer service
- Problem-solving
- Time management
- Reliability
- Adaptability and flexibility
- Multitasking
- Troubleshooting skills
- Telecommunications knowledge
Timeline
Special Accounts Representative
Frontier Communications-DST
01.2011 - 2017
Special Accounts Representative
Frontier Communications
01.2004 - 01.2011
Customer Service Representative/DST
Frontier Communications
01.1996 - 01.2004
Regents Diploma - undefined
West Irondequoit High School
General Merchandise Team Leader
Target
2023 - Current
Senior Analyst
Frontier Communications
2019 - 2023
Human Recourses
Monroe Community College
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