Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly M. Zimmerman

Elizabeth,CO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Sales Associate

Billabong
03.2023 - 12.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Server

Downtown Denver Aquarium
05.2021 - 08.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Co-Manager

Journeys Shoes
08.2021 - 12.2021
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Approved regular payroll submissions for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Relocated to new locations as needed for staffing needs
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Co-Manager

Journeys Shoes
11.2020 - 05.2021
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Approved regular payroll submissions for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Relocated to new locations as needed for staffing needs
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Co-Manager

Journeys Shoes
10.2020 - 11.2020
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Approved regular payroll submissions for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Relocated to new locations as needed for staffing needs
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

Wetzels Pretzels
07.2020 - 10.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Sales Associate

Tommy Hilfiger
06.2018 - 02.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Seasonal Promotion to Sales Ambassador: Promoting and marketing of the brand and building brand loyalty and rapport.

Education

No Degree - Marine Biology

University of Hawaii At Manoa
Honolulu, HI
05.2026

High School Diploma -

Elizabeth High School
Elizabeth, CO
05.2020

Skills

  • Inventory Control
  • Client Account Management
  • Sales Development
  • Contract Preparation
  • Payment Processing
  • Business Development
  • Upselling
  • Customer Needs Assessment

Languages

Spanish
Limited Working

Timeline

Sales Associate

Billabong
03.2023 - 12.2023

Co-Manager

Journeys Shoes
08.2021 - 12.2021

Server

Downtown Denver Aquarium
05.2021 - 08.2022

Co-Manager

Journeys Shoes
11.2020 - 05.2021

Co-Manager

Journeys Shoes
10.2020 - 11.2020

Assistant Manager

Wetzels Pretzels
07.2020 - 10.2020

Sales Associate

Tommy Hilfiger
06.2018 - 02.2020

No Degree - Marine Biology

University of Hawaii At Manoa

High School Diploma -

Elizabeth High School

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Kelly M. Zimmerman