Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kellymar Ortiz

North,FL

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. I'm a great team player and a person that anyone can count on.

Overview

5
5
years of professional experience

Work History

Rep, Customer Experience II

Molina Healthcare, Inc.
09.2018 - Current
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • I'm trained in 10 states for claims
  • I'm also currently doing PI (Payment Integrating) calls.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.2006

Skills

  • Investigate Claims
  • Team Goals
  • Understanding Customer Needs
  • Team Management Experience
  • Microsoft Office
  • Billing Procedures
  • Policy and Procedure Adherence
  • Customer Experience Management
  • High-Volume Environments
  • Performance Goals
  • Trained in Salesforce
  • Database Research
  • Trained in QNXT
  • Trained in Claim Shark

Languages

Spanish
Native or Bilingual

Timeline

Rep, Customer Experience II

Molina Healthcare, Inc.
09.2018 - Current

High School Diploma -

Miami Coral Park Senior High School

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Kellymar Ortiz