KellyMarie Leasha
Jacksonville,NC
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
- Complaint resolution
- Report preparation
- Sales expertise
- Creative problem solving
- Strategic sales knowledge
- Recordkeeping strengths
- CRM
- Order fulfillment
- Service standard compliance
- Money handling abilities
- Multi-line phone talent
- Administrative support
- Medical terminology knowledge
- Technical Support
- Professional telephone demeanor
- Account management
- Receiving support
- Shipping procedures understanding
- Key holder experience
- International sales support
- Training development aptitude
Work History
Advisor II
Concentrix Humana Project
Jacksonville, NC
01.2022 - Current
- Anticipated responses and prepared clear and articulate answers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Monitored customer service operations to confirm compliance with quality standards.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Improved processes by recommending operational changes.
- Provided support in negotiations and legal matters to help client negotiate complex business negotiations and legal issues.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Anticipated responses and prepared clear and articulate answers
- Built and maintained relationships with clients to provide ongoing support
- Promoted customer loyalty programs to increase customer retention and repeat purchases
- Gathered and analyzed customer feedback to inform product and service improvements
Real Estate Transaction Coordinator
Eastern Sun Client Services
Jacksonville, North Carolina
01.2017 - 10.2020
- Prepared and presented contracts and other legal documents to clients
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Coordinated appointments to show tenants and buyers prospective homes
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Performed home evaluations and developed competitive market analysis for individual homes
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy
- Developed new business and managed new and existing clients
- Reviewed and executed confidential documents, contracts and disclosures
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Generated leads for sales and rental properties through cold calls and referrals
- Conducted weekly open houses and provided feedback to sellers on potential buyers
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages
- Negotiated contracts with buyers and sellers to maximize customer savings
- Developed and implemented marketing strategies to maximize sales and attract new clients
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients
Mortgage Loan Originator
Hanover Mortgage Consultants
Jacksonville, NC
05.2008 - 12.2012
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency
- Worked with underwriters to fix application problems and resolve issues
- Explained different types of loans pertaining to client situations
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships
- Interviewed applicants to assess loan requirements before suggesting offers
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
- Reviewed loan files and updated to match current standards
- Fielded customer complaints and provided solutions
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Negotiated loan terms and conditions with clients to maximize profitability
- Participated in industry events and conferences to build relationships and gain market intelligence
- Developed extensive network of referral partners to source new mortgage loan opportunities
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Checked loan documents for accuracy prior to closing
- Developed and implemented marketing campaigns to generate new business opportunities
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals
- Monitored portfolio performance and provided clients with periodic updates on loan progress
Owner/Broker
Carolina Realty
Jacksonville, North Carolina
04.2004 - 12.2012
- Trained and motivated employees to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
- Managed day-to-day business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Evaluated suppliers to maintain cost controls and improve operations
- Generated revenues yearly and effectively capitalized on industry growth
- Trained and developed team members to build human capital
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Established foundational processes for business operations
- Established, optimized and enforced business policies to maintain consistency across industry operations
- Conducted target market research to discover customer needs and analyze competitor trends
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
- Discovered areas of improvement by generating quarterly operational and sales reports
- Managed large budgets, collaborating with other departments to eliminate redundancies
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Put together realistic budgets based upon costs and fees for successfully operating business
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Prepared bank deposits and handled business sales, returns and transaction reports
- Assessed damaged materials and notified maintenance personnel of needed repairs
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Worked with marketing teams to create print and online advertisements to bring in new customers
- Conducted audit inspections and independent checks to verify parts and materials
- Introduced new methods, practices, and systems to reduce turnaround time
- Performed statistical analyses to gather data for operational and forecast team needs
- Prepared annual budgets with controls to prevent overages
Education
Certification - NC Real Estate Brokers License
05.2004
Certification - CA Real Estate Salesperson License
06.2003
Certification - NC Loan Originator License
03.1998
High School Diploma -
06.1993
Overview
19
19
years of professional experience
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