Kelly Mendoza
Newark,CA
Summary
Enthusiastic associate with a positive attitude
looking to use skills in customer relations, and
problem resolution to deliver amazing service in a
challenging environment. Ability to assess customer
needs and offer product solutions. Great young
student capable of multitasking without
compromising quality of work. Dedicated to
impeccable customer service to ensure a
pleasurable experience.
Overview
2
2
years of professional experience
Work History
Barista
Whole Food Market
06.2023 - 01.2024
- Created quality beverages for customers following recipes and presentation standards.
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Took customer orders and accurately processed in system.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Dispatcher
Preferred Plumbing And Drain
07.2022 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed credit card payments through phone, and accurately inputted it through system.
- Processed end of the night cash audits to ensure opening shifts cash is balanced.
- Weekly cash runner to the bank and ensured receipts aligned with deposits slips, then file away for monthly audits
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
Barista/cashier
Tastea
09.2021 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Stocked, tagged and displayed merchandise as required.
- Performed cash register duties
Education
Ohlone College
Fremont, CAHigh School Diploma -
Newark Memorial High School
Newark, CA06.2022
Skills
- Critical Thinking
- Time Management
- Document Review
- Communication
- Charting
- Microsoft
- Interpersonal Communication
Timeline
Barista
Whole Food Market
06.2023 - 01.2024
Dispatcher
Preferred Plumbing And Drain
07.2022 - Current
Barista/cashier
Tastea
09.2021 - 06.2022
Ohlone College
High School Diploma -
Newark Memorial High School