Kelly Moser
Lafayette,TN
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, and individuals. Expert negotiator, problem solver and organizer. Over 4 years of experience in loan processing.
Overview
21
21
years of professional experience
Work History
Remote Funding Specialist/Financial Services Representative
UNIFY Financial Credit Union
Mesa, AZ
11.2016 - 02.2021
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
- Looked over and approved various types of loans.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Assistant Store Manager
Walgreens
Sahuarita, AZ
10.1999 - 10.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Approved regular payroll submissions for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Skills
- Risk management
- Account maintenance
- Customer relationship building
- Financial services
- Loan applications
- Credit score understanding
- Compliance adherence
- Financial analysis
- Teller transactions
- Account documentation
- Account services
- Financial Services and Products
- Remote troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Remote Funding Specialist/Financial Services Representative
UNIFY Financial Credit Union
11.2016 - 02.2021
Assistant Store Manager
Walgreens
10.1999 - 10.2016