Kellyn Chicas
Gallatin,TN
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Salon Service Group
11.2023 - Current
- Utilized acquired knowledge from brand trainings to enhance sales strategies for salon owners and stylists elevating a $2 million territory.
- Achieved full capacity for education classes by executing effective ticket sales strategies ranging from $50 to $1200 each.
- *Train staff to educate walk-in customers on new brands, product knowledge, and suggest retail or hair color best for their business
- Directed stylists in choosing ideal shades according to available inventory and client needs.
- Boosted average sales per transaction by advising clients on Bellami's extensive extension selection over other competing brands.
- Instructed team and Assistant Manager on effective troubleshooting techniques during tech disruptions.
- Resolved conflicts with dissatisfied customers caused by delivery or product errors.
- Streamlined supply chain processes.
- Achieved daily, monthly, and quarterly sales targets.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Territory Sales Manager
Sayn Beauty Pro
08.2022 - 04.2023
- Developed strategic plans following identification of new avenues through thorough market analysis.
- Exhibited strong performance by achieving superior sales outcomes from trend analysis by leveraging Monday.com boards.
- Developed educational framework for PH Laboratories and Previa Italia Haircare product expertise.
- Conducted Salon training sessions for groups exceeding 10 participants.
- Coordinated with marketing staff to design attractive sales collateral and promotional content.
- Executed product buyouts and managed product inventory using Microsoft Excel.
- Utilized Shopify to effectively deliver client communication on purchases, account credits, and deliveries.
- Collaborated with the warehouse manager through effective communication to resolve exchanges of defective products and coordinated the UPS return shipping labels.
- Pioneered national sales distribution of color accounts, setting a new standard for Territory Managers.
Territory Sales Rep
American Marketing and Publishing LLC
04.2022 - 07.2022
- Maintained accurate entries of customer activities in SugarCRM.
- Engaged with B2B companies by establishing initial contact via 30 calls each day.
- Guided executives in implementing SEO techniques for better visibility.
- Facilitate sales of Google Street View alongside Optima and Text Programs.
- Consistently achieved recognition as top-performing sales representative on team and secured 5th position in national ranking.
Client Relationship Manager
Cravens and Associates
07.2021 - 03.2022
- Executed entries of purchasing and payable records in QuickBooks.
- Facilitate communication with franchise owners on production and delivery periods.
- Collaborated with franchise owners to create and select impactful promotional materials for targeted marketing efforts.
- Develop engaging content targeted for company's Facebook and Instagram accounts.
- Resolve shipment delay issues through strategic conflict management.
Regional Sales Manager
Urban Decay Cosmetics
07.2015 - 01.2021
- Utilized Microsoft Excel and tracking reports to uncover emerging trends, competitive landscape, and customer needs.
- Directed management of 28 high-value retail accounts including Ulta, Sephora, and Nordstrom with total valuation of $8 million.
- Organized events and curriculum alongside district managers to drive engagement and achieve revenue targets.
- Facilitated learning sessions for groups of 10 to 30 students on product knowledge and insights.
- Coordinated trip planning processes to optimize efficiency and compliance with budget constraints.
- Interviewed and hired exceptional candidates to fill team vacancies.
- Led training sessions focused on equipping staff with comprehensive knowledge about recent product launches.
- Demonstrated strong communication skills in negotiating and fostering relationships.
- Collaborated with diverse teams to produce successful campaigns appealing to targeted demographics.
- Oversaw operational procedures ensuring optimized inventory management.
- Demonstrated expertise in guiding and elevating sales team performance through effective coaching.
- Scheduled client meetings and secured bookings.
- Strategically steered Murfreesboro account from rank #9 in 2015 to rank #5 in 2019.
Education
AAS - undefined
Volunteer State Community College
High School Diploma - undefined
Station Camp High School
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Time management
- Staff management
- Training and development
- Relationship building
Communication
Bi-Lingual, English and Spanish
Timeline
General Manager
Salon Service Group
11.2023 - Current
Territory Sales Manager
Sayn Beauty Pro
08.2022 - 04.2023
Territory Sales Rep
American Marketing and Publishing LLC
04.2022 - 07.2022
Client Relationship Manager
Cravens and Associates
07.2021 - 03.2022
Regional Sales Manager
Urban Decay Cosmetics
07.2015 - 01.2021
AAS - undefined
Volunteer State Community College
High School Diploma - undefined
Station Camp High School
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