Kellyn Mattheis
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
13
13
years of professional experience
Work History
Paralegal
Beran Law Office, P.C., L.L.O.
06.2023 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
Doctor's Assistant
Millard Family Eyecare
05.2022 - 05.2023
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
Car Salesperson
H&H Chevrolet
09.2021 - 05.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Store Manager
Scooter's Coffee
03.2021 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Scheduler
Cartage Management
12.2019 - 03.2021
- Implemented new scheduling software, resulting in smoother operations and increased efficiency.
- Reduced customer complaints with proactive communication regarding delays or changes in scheduled services.
- Handled escalated customer issues promptly, ensuring resolution and maintaining positive relationships.
- Improved overall team performance by providing constructive feedback during regular meetings and training sessions.
- Enhanced customer satisfaction by efficiently scheduling service appointments and addressing inquiries.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Adapted quickly to changing circumstances, revising schedules as needed based on technician availability or client requests.
Assistant Manager & Other Various Roles
Walmart
07.2011 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Accounting & Psychology
University of Nebraska - Lincoln
Lincoln, NENo Degree - Psychology
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Yutan High School
Yutan, NE05.2011
Skills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Notary Public
- Document Preparation
- Calendar Management
- Legal writing
- File Organization
- Proofreading
- Attorney Support
Timeline
Paralegal
Beran Law Office, P.C., L.L.O.
06.2023 - Current
Doctor's Assistant
Millard Family Eyecare
05.2022 - 05.2023
Car Salesperson
H&H Chevrolet
09.2021 - 05.2022
Store Manager
Scooter's Coffee
03.2021 - 08.2021
Customer Service Scheduler
Cartage Management
12.2019 - 03.2021
Assistant Manager & Other Various Roles
Walmart
07.2011 - 11.2019
No Degree - Accounting & Psychology
University of Nebraska - Lincoln
No Degree - Psychology
University of Nebraska At Omaha
High School Diploma -
Yutan High School
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