Kellyn Rocha
Arlington,TX
Summary
Skilled Account Manager proficient in customer relations, sales and strategic planning. Offering 6 years of related experience in the EMS industry and a demonstrated track record of success.
Overview
6
6
years of professional experience
Work History
Sr Account Manager
Delta Group Electronics Inc.
Grand Prairie, Texas
01.2018 - Current
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Conducted market research to identify new business opportunities and trends in the industry.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Prepared monthly reports summarizing account activities for upper management review.
- Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Developed promotional campaigns tailored to each individual client's needs.
- Identified areas for improvement within existing processes by analyzing operational data.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Identified opportunities for cross-selling products and services to existing customers.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Utilized problem-solving skills when dealing with difficult customers.
Education
BBA - Business Adminstration
University of Texas At Arlington
Arlington, TX08-2027
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06-2016
Skills
- Business strategies
- Order Management
- Operations
- Excellent negotiation skills
- Business Development
- Partnership Development
- Strategic Planning
- Sales tactics
- Customer Relations
- Schedule Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- 2020 Award for Outstanding Leadership
Timeline
Sr Account Manager
Delta Group Electronics Inc.
01.2018 - Current
BBA - Business Adminstration
University of Texas At Arlington
High School Diploma -
Grand Prairie High School
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