Summary
Overview
Work History
Education
Skills
Timeline
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KELLY NEERING

Colorado Springs,CO

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over ten years of management performance.

Overview

12
12
years of professional experience

Work History

Area Manager

Amazon
05.2017 - Current
  • Launched four successful Amazon Robotics Fulfillment Warehouses (SLC1, GEG1, BOI2, DEN4)
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

Manager

McDonald's Restaurant
11.2012 - 04.2017
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Business Administration - Business Management

Northwood University

Skills

  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Staff Training and Development
  • Cross-Functional Collaboration
  • Process Improvement
  • Customer Relationship Management
  • Quality Assurance
  • Database Management
  • Business development and planning
  • Lean Manufacturing

Timeline

Area Manager

Amazon
05.2017 - Current

Manager

McDonald's Restaurant
11.2012 - 04.2017

Bachelor of Business Administration - Business Management

Northwood University

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KELLY NEERING