Kellynger Ruiz
Burlington, KY,US
Summary
I am Detail-oriented Healthcare Administration professional with a solid background in inventory logistics and staff onboarding. Expert in maintaining high-accuracy inventory systems, coordinating supply chains, and training personnel to ensure operational efficiency. Blends technical analytical skills with patient-centric service to support high-functioning and compliant healthcare teams.
Overview
12
12
years of professional experience
Work History
Inventory Specialist
iHerb
Hebron, KY
01.2021 - Current
- Assisted with product access by maintaining stringent inventory organization.
- Kept inventory records updated and prepared standard reports for management review.
- Operated and maintained forklifts in alignment with safety requirements.
- Reconciled physical counts with digital records and resolved discrepancies.
- Developed and updated inventory documentation, discrepancy reports, and cycle-count records.
- Used [Software] to record inventory, shipping, and receiving activity.
- Coordinated periodic cycle counts to maintain inventory accuracy.
- Labeled and packaged items for shipment.
Costumer Service Representative
Elegant Awnings and Signs
Florence, KY
12.2016 - 04.2020
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented, researched, and resolved customer service issues.
- Handled customer inquiries, billing questions, payments, and service requests.
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service regarding questions and service complaints.
- Compiled customer feedback to recommend improvements to management.
- Helped improve processes and products by relaying customer feedback.
- Resolved issues based on thorough investigations of concerns.
- Updated records with all interactions and customers transactions.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
Trainer Coordinator
Groupon
Hebron, KY
12.2013 - 04.2016
- Helped hundreds participants reach their goals
- Created training processes for 5 separate departments
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records
- Named “Employee of the Month” in May, 2015 for excellence in service
- Got a Cord Value Award
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Certified Cherry Picker Operator, Started as a Receiver unloading trucks and systematically receiving products into system
- Promoted in 2 weeks as a Cycle Counter in the Inventory Control department. Monitored new trends and technologies as they applied to audit areas
- Systematically prepared documents and assembled financial statements for independent auditors
- In less than 6 months I was promoted once again as a Trainer Coordinator
- I developed training programs for specific, assigned departments such as Receiving, Put-away, Icking, and Packing
- Delivered all technical training materials
- Organized food preparation, event activities and accommodations for large training assemblies
- Taught weekly internal classes to more than 200 new employees. Conducted small groups and individual activities based on differentiated learning needs
- And Organized and presented hours of hands-on activities
- I also got certified as a Cherry Picker Operator
- Worked out of state in South Carolina for a special project for 3 weeks and received a bonus
- Named “Employee of the Month” in May, 2015 for excellence in service
- On a Cord Value Award Nov
Education
High School Diploma - Geometry
Ryle High School
KY, US01-2010
Associate of Applied Science - Healthcare Administration
Ross Medical Education Center
Erlanger, KY05-2026
Bachelor of Science - Healthcare Administration
Northern Kentucky University
Newport, KY2027
Skills
- Inventory recording
- Shipping and receiving support
- Google Drive
- Shipping documentation
- Delivery confirmation
- Multitasking
- Records management
- Inventory organization
- Public speaking
- Expense management
- Materials allocation
- Microsoft Word
- Cycle counts
- Package shipment
- Analytical thinking
- Shipment tracking
- Shipment coordination
- Teamwork and collaboration
- Customer service
- Attention to detail
- Shipping and receiving
- Inventory tracking
- Order fulfillment
- Stocking and organization
- Cycle counting
- MS office
- Inventory accounts reconciliation
- Inventory counts
- Error adjustments
- Audit processes
- Inventory reconciliation
- Loss prevention
- Ordering supplies
- Digital and physical counts
- Discrepancy resolution
- Maintaining stock levels
- Systems and software expertise
- Discrepancy investigation
- Stock replenishment
- SAP
- Database management
- Proper storage protocols
- Order management
- Regulatory compliance
- Quality procedures
- Data management
- Vendor management
- Supply and demand requirements
- Equipment monitoring
- Sales planning
- Project management
- Verbal and written communication
- Marketing
- Audit counts
- Problem-solving
- Microsoft office
- Critical thinking
- Mentoring
- Learning management systems
- Assessment creation
- Employee engagement
- Classroom management
- Student engagement
- Lesson planning
- Continuous professional development
- Recordkeeping
- Attendance monitoring
- Testing and grading
- Assignment grading
- Fundraising
- Academic advisement
- Progress evaluations
- Critical thinking development
- Learning skills development
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Staff training
- Technical support
- Quality control
Accomplishments
- Helped hundreds participants reach their goals
- Created training processes for 5 separate departments
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records
- Named “Employee of the Month” in May, 2015 for excellence in service
- Got a Cord Value Award
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Certified Cherry Picker Operator, Started as a Receiver unloading trucks and systematically receiving products into system
- Promoted in 2 weeks as a Cycle Counter in the Inventory Control department. Monitored new trends and technologies as they applied to audit areas
- Systematically prepared documents and assembled financial statements for independent auditors
- In less than 6 months I was promoted once again as a Trainer Coordinator
- I developed training programs for specific, assigned departments such as Receiving, Put-away, Icking, and Packing
- Delivered all technical training materials
- Organized food preparation, event activities and accommodations for large training assemblies
- Taught weekly internal classes to more than 200 new employees. Conducted small groups and individual activities based on differentiated learning needs
- And Organized and presented hours of hands-on activities
- I also got certified as a Cherry Picker Operator
- Worked out of state in South Carolina for a special project for 3 weeks and received a bonus
- On a Cord Value Award Nov
LANGUAGES
Speak English and Spanish
Timeline
Inventory Specialist
iHerb
01.2021 - Current
Costumer Service Representative
Elegant Awnings and Signs
12.2016 - 04.2020
Trainer Coordinator
Groupon
12.2013 - 04.2016
High School Diploma - Geometry
Ryle High School
Associate of Applied Science - Healthcare Administration
Ross Medical Education Center
Bachelor of Science - Healthcare Administration
Northern Kentucky University
AWARDS
Employee of the month, Cord Value Award, Perfect Attendance
Safety Tour Guider
I provided, engaged , educational tours while prioritizing client safety through active risk management, enforcing rules, and providing emergency aid. I leaded groups through various environments (indoor/outdoor), acting as a first line of defense during incidents, ensuring a secure, welcoming experience for all participants.