Kelly Pompeo
Riverview,FL
Summary
Organized Medical Office Manager with 6 years of experience in management and over 20 years in the medical profession. Methodical and detail-oriented team player with expertise in medical office management. Offering these skills as well as a strong work ethic, insurance knowledge, and outstanding customer care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Brandon Cardiology Clinic
01.2018 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Completed bi-weekly payroll for employees.
Supervisor
Brandon Cardiology Clinic
01.2010 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Medical Assitant
Brandon Cardiology Clinic
01.1997 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assistant -
Concord Career Institute
Tampa, FL05.1996
High School Diploma -
Brandon High School
Brandon, FL05.1994
Skills
- Workforce Management
- Administrative Support
- Operations Management
- Medical Billing
- Referral Verification
- Records Management
- Insurance Verification
- HIPAA Guidelines
- Insurance Claims
- Proficient in EMR systems such as Aprima
- Proficient in Excel
- Attention to Detail
- Medical Billing and Coding
- Strong Work Ethic
- Medical Practice Operations
Certification
Basic Life Support
- BLS, American Heart Association - Oct 2023
Timeline
Office Manager
Brandon Cardiology Clinic
01.2018 - Current
Supervisor
Brandon Cardiology Clinic
01.2010 - Current
Medical Assitant
Brandon Cardiology Clinic
01.1997 - Current
Medical Assistant -
Concord Career Institute
High School Diploma -
Brandon High School
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