Kelly Dorsey
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista/Bar Manager
Heirloom Market
Wethersfield
03.2023 - Current
- Ensured cleanliness and organization of coffee preparation area to promote efficiency.
- Trained new baristas in beverage preparation and customer service techniques.
- Monitored inventory levels and restocked supplies during shifts to maintain readiness.
- Oversaw daily operations, ensuring compliance with company policies.
- Developed operational strategies that improved overall efficiency.
- Handled monetary transactions and reported discrepancies to upper management.
Manager
Perkatory Coffee Roasters
West Hartford
04.2021 - 11.2022
- Hired to establish new location after initial placement at Southington store.
- Created accurate inventory pars and curated recipes to enhance operational efficiency.
- Conducted daily quality checks to maintain product standards.
- Managed weekly cash deposits to ensure financial integrity.
Front Desk
Crunch Fitness
Wethersfield
10.2020 - 04.2021
- Facilitate tours, greeting all prospective and existing members, resolving account and billing concerns, marketing personal training packages, and maintaining floor cleanliness.
Co-Manager
Daybreak Coffee Roasters
Glastonbury
05.2019 - 04.2021
- Led research and development initiatives to drive innovation.
- Managed weekly inventory to ensure optimal stock levels.
- Processed all online ship-out orders efficiently.
- Responded to emails to address customer inquiries promptly.
- Contributed to social media content creation to enhance engagement.
Manager
The Juice Parlor
North Hollywood
10.2016 - 03.2019
- Managed vendor accounts to ensure reliable supply chains and cost-effective partnerships.
- Oversaw employee scheduling to optimize workforce efficiency.
- Handled all aspects of inventory management, maintaining accurate stock levels.
- Facilitated employee hiring processes to build a strong team.
- Developed and modified menu items to enhance customer offerings.
- Maintained high health standards, achieving optimal health rating for the shop.
Manager
Ice Krave
North Hollywood
11.2015 - 09.2016
- Responsible for cleaning and maintaining all frozen yogurt machines.
- Helped to open shop (due to past experiences), responsible for creating opening and closing tasks, inventory, cleanliness of shop, handling shop cash, and making sure the day-to-day operations ran smoothly.
Host/Server
Bubba Gump Shrimp Co.
Studio City
02.2015 - 11.2015
- Responsible for seating guests, greeting parties, providing information and entertainment, creating the wait lists on busier nights, assisting other departments when the restaurant was over capacity and maintaining a fun, family environment for guest.
Seasonal Sales Associate
LUSH Cosmetics
Studio City
03.2015 - 07.2015
- Introduced the product to new customers and helped personalize a beauty regiment that fit their lifestyle.
- Very customer focused and less sales focused.
- Had extensive knowledge on all products and a variety of applications and conditions that varied from customer to customer.
Sales Associate/Jean Expert/Visual Merchandising
American Eagle
Hollywood
06.2014 - 04.2015
- Main focus was overnights, unboxing new product and displaying it to company standards.
- Helped as part of a team that to maintain the standards the Hollywood location had in regards to displays and customer experience/brand introduction.
Education
BFA - Musical Theater
American Musical And Dramatic Academy (AMDA)
Hollywood, CA10.2014
High School Diploma -
Coginchaug Regional High School
Durham, CT06.2011
Skills
- Adaptability and multitasking
- Pressure management
- General management
- Customer satisfaction
- Team building
References
References available upon request
Certification
- NASM 2022-2024
Timeline
Barista/Bar Manager
Heirloom Market
03.2023 - Current
Manager
Perkatory Coffee Roasters
04.2021 - 11.2022
Front Desk
Crunch Fitness
10.2020 - 04.2021
Co-Manager
Daybreak Coffee Roasters
05.2019 - 04.2021
Manager
The Juice Parlor
10.2016 - 03.2019
Manager
Ice Krave
11.2015 - 09.2016
Seasonal Sales Associate
LUSH Cosmetics
03.2015 - 07.2015
Host/Server
Bubba Gump Shrimp Co.
02.2015 - 11.2015
Sales Associate/Jean Expert/Visual Merchandising
American Eagle
06.2014 - 04.2015
BFA - Musical Theater
American Musical And Dramatic Academy (AMDA)
High School Diploma -
Coginchaug Regional High School
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