Kelly Rinaldi
Highland Mills,NY
Summary
Results-driven and highly experienced retail management professional with over 25 years of success in leading and optimizing retail operations. Proven track record in managing multi-location stores, driving sales growth, and enhancing customer satisfaction through effective team leadership and strategic business development. Expertise in budgeting, inventory management, and staff training, with a strong focus on achieving key performance indicators (KPIs) and maintaining operational excellence. Adept at building strong relationships with customers and team members, ensuring a positive store environment, and implementing effective merchandising strategies. Committed to delivering results through operational efficiency, continuous improvement, and a focus on customer-centric service.
Overview
28
28
years of professional experience
Work History
Store Manager
Kiplinger
Central Valley, NY
04.2023 - 01.2025
- Led a team of 15 employees, overseeing an off-site shipping and receiving area.
- Managed and controlled budgeted expenses across payroll, supplies, utilities, off-site operations, repairs, and maintenance.
- Ensured consistent execution of store presentation, pricing, signage, promotions, and customer service.
- Provided challenging assignments and development opportunities for managers to foster growth.
- Held regular development discussions to support team growth and performance.
- Maintained daily inventory using RFID technology both in-store and at off-site locations.
Store Manager
True Religion
Central Valley, NY
09.2021 - 04.2023
- Managed a team of 11 employees, driving performance and operational efficiency.
- Successfully met budget targets for controllable areas including payroll, supplies, utilities, off-site operations, repairs, and maintenance.
- Ensured consistent execution of store presentation, pricing, signage, promotions, and superior customer service.
- Provided challenging assignments and development opportunities to enhance the skills of managers.
- Conducted regular development discussions to support team growth and improve performance.
- Oversaw inventory management and shrink control to optimize stock levels and reduce losses.
Store Manager
Crocs Incorporated
Central Valley, NY
09.2021 - 04.2023
- Managed a team of 30 employees, fostering a positive and motivating work environment.
- Trained team members on store procedures, ensuring adherence to company standards.
- Organized contests and incentives to drive KPIs and enhance team motivation.
- Ensured consistent execution of store presentation, pricing, signage, promotions, and exceptional customer service.
- Oversaw the receipt and transfer of shipments to both the store and three off-site locations.
- Managed inventory and shrinkage, optimizing stock levels and minimizing losses.
Store Manager
Icing By Claire's
Cary , NC
02.2010 - 02.2011
- Led a team of 4 employees, ensuring optimal performance and team development.
- Successfully managed budgets for controllable areas including payroll, supplies, utilities, off-site operations, repairs, and maintenance.
- Maintained high standards of store presentation, pricing, signage, promotions, and customer service.
- Provided challenging tasks and assignments to foster growth and stretch the capabilities of managers.
- Conducted regular development discussions to enhance team performance and skillsets.
Department Manager
Walmart Supercenter
Holly Springs, NC
08.2007 - 01.2008
- Managed multiple departments at different times, overseeing day-to-day operations and product management.
- Responsible for product ordering and ensuring availability on the sales floor.
- Maintained high visual presentation standards through effective floor sets and merchandising.
Store Manager
Harry and David
Holly Springs, NC
09.2003 - 07.2007
- Led a team of 11 to achieve the milestone of the store’s first million-dollar revenue.
- Demonstrated strong commitment and drive in developing business opportunities and expanding the client database.
- Successfully met all budgeted expenses in controllable areas, ensuring financial efficiency.
- Maintained up-to-date food safety certifications, ensuring compliance with industry standards.
Store Manager
Levis Strauss & Co
Central Valley, NY
07.1997 - 01.2001
- Managed a team of 45 across three stores: Men’s Dockers Outlet, Women’s Dockers Outlet, and Levi’s Outlet.
- Led and motivated teams to drive sales growth by focusing on key performance indicators (KPIs).
- Consistently ensured proper merchandising and exceptional store presentation across all locations.
- Fostered a positive and welcoming environment for both team members and customers, enhancing overall satisfaction.
- Built and maintained strong relationships with staff and customers, earning trust and respect.
- Communicated company directives effectively and ensured their successful implementation.
Skills
- RFID inventory management
- WordPerfect document creation
- Advanced Excel data analysis
- Workday HR and payroll management
- StoreForce workforce management
- Dayforce timekeeping and scheduling
- Microsoft Teams communication
- IBM Registers POS operations
Timeline
Store Manager
Kiplinger
04.2023 - 01.2025
Store Manager
True Religion
09.2021 - 04.2023
Store Manager
Crocs Incorporated
09.2021 - 04.2023
Store Manager
Icing By Claire's
02.2010 - 02.2011
Department Manager
Walmart Supercenter
08.2007 - 01.2008
Store Manager
Harry and David
09.2003 - 07.2007
Store Manager
Levis Strauss & Co
07.1997 - 01.2001
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