Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Rushlow

San Antonio,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

AP Operations

Walmart
01.2022 - 01.2023
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Conducted thorough market research for informed decision-making on business strategies.

Personnel Assistant

Amazon
08.2020 - 01.2022
  • Organized new employee orientation schedules for new hires.
  • Answered and redirected incoming phone calls for office.
  • Participated in job fairs to recruit new talent.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Assisted with meetings and presentations within company.
  • Coordinated employee relocation processes.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Enhanced employee satisfaction by streamlining personnel procedures and addressing concerns promptly.

Team Lead

Vitesco Technologies
06.2010 - 08.2020
  • Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Maintained database systems to track and analyze operational data.
  • Coached team members in techniques necessary to complete job tasks.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Observed packing operations to verify conformance to specifications.

Care Giver

Home Health Private
06.2008 - 06.2010
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Customer Service Representative

Redcats USA
12.2003 - 06.2008
  • Trained new personnel regarding company operations, policies and services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded proactively and positively to rapid change.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Applied Science - Nursing

Northeast Lakeview College
Universal City, TX

GED -

Samuel Clemens High School
Schertz, TX
01.2002

Skills

  • Employee Scheduling
  • Logistics
  • Conflict Mediation
  • Forklift Operation
  • Operations Support
  • MS Word, Excel, Outlook, and Spreadsheets proficient

Timeline

AP Operations

Walmart
01.2022 - 01.2023

Personnel Assistant

Amazon
08.2020 - 01.2022

Team Lead

Vitesco Technologies
06.2010 - 08.2020

Care Giver

Home Health Private
06.2008 - 06.2010

Customer Service Representative

Redcats USA
12.2003 - 06.2008

Associate of Applied Science - Nursing

Northeast Lakeview College

GED -

Samuel Clemens High School

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Kelly Rushlow