Kelly Tarnowski

• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
• Developed SharePoint site and Smartsheet resource management solution. As the subject matter expert, you are responsible for managing project initiatives, expectations and development.
• Established strong relationships with stakeholders, aligning expectations and maintaining open lines of communication throughout projects.
• Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
• Championed Agile best practices within the organization, driving adoption across multiple teams.
• Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Increased product adoption by identifying customer needs and developing innovative product features.
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
• Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
• Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
• Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
• Implemented a custom resource management dashboard using the Power BI connector and Tableau to report on forecasting, needed resources, budget, client billability, and resources accounted for on SOWs.
• Prepared reports within Power BI regarding upcoming projects for the PMO.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
• Collaborated with interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.
• Ensured seamless user experience by conducting thorough testing of integrated systems before deployment.
• Developed Power BI and Tableau reports and visualizations for inclusion in Client Facing Websites.
• Created Tableau visuals to illustrate where client data and CRM interactions are occurring based on product selection, user selection, and peaks of activity.
• Proposed and created system design models, specifications, diagrams and charts to provide direction to peers.
• Streamlined communication between disparate systems using API development, allowing for more efficient data sharing across platforms.
• Attended meetings and took on leadership role as point of contact or stakeholder for projects.
• Optimized system performance by troubleshooting and resolving complex technical issues related to integration, infrastructure, and software components.
• Collaborated with cross-functional teams to identify requirements, design solutions, and deliver integrated systems that met business needs.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Enhanced product usability by conducting user research and incorporating feedback into development.
• Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.

• Developed diagrams to describe and lay out logical operational steps.
• Improved business processes by analyzing system requirements and implementing effective solutions.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Collaborated with upper management to drive strategy and implement new processes.
• Analyzed datasets and developed reports and dashboards within Power BI to provide clients with the best solution.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
• Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
• Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
• Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations
• Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship
• Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
• Trained business personnel in use of systems.
• Assessed business requirements to create focused solutions.
• Developed comprehensive documentation to support end-users and facilitate future enhancements.
• Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Optimized product performance by identifying areas for improvement and implementing necessary changes.
• Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.

• Maintained strong relationships with internal departments for seamless integration of programs into existing business operations.
• Ensured compliance with regulatory requirements by conducting thorough audits of documentation, processes, and procedures.
• Facilitated knowledge sharing among team members to improve collaboration, streamline workflows, and elevate performance levels across the organization.
• Championed change management initiatives by effectively communicating benefits and addressing potential concerns from stakeholders.
• Developed successful program strategies for timely delivery and budget adherence, enhancing overall project performance.
• Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
• Created a Tableau dashboard to display where activity occurs based on the product provided by medication websites for internal stakeholders.
• Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
• Managed multiple concurrent projects successfully, prioritizing resources to meet deadlines without sacrificing quality or scope.
• Drove process improvements for increased efficiency, reducing lead times and increasing overall program effectiveness.
• Delivered high-quality results consistently through rigorous quality control measures and routine progress evaluations.
• Spearheaded efforts to secure additional funding sources for program expansion, submitting grant proposals and presenting to potential investors.
• Increased product adoption by identifying customer needs and developing innovative product features.
• Led cross-functional teams for successful product launches, resulting in increased market share.
• Mentored junior Product Managers in effective project management techniques and industry best practices.

• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• For forecasting, resource management, and budgeting, developed Power BI internal reporting and dashboard views.
• Created dashboard views within Tableau for external team members to view sales projections for their regions.
• Enhanced product development processes by streamlining workflows and improving communication between departments.
• Reviewed product development budgets, expenditures and research.
• Identified opportunities for new products and improvements to existing products to increase sales.

• Championed best practices in software development, consistently adhering to industry standards for coding quality and maintainability.
• Mentored junior developers, fostering a supportive team environment focused on professional growth and development.
• Designed and implemented robust testing methodologies to identify and resolve software defects swiftly.
• Optimized code for maximum efficiency, reducing load times and improving user satisfaction.
• Implemented scalable solutions, supporting rapid business growth without compromising system stability or performance.

• Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
• Presented business leaders with ROI estimations to drive project planning.
• Coordinated data migration and consolidation efforts.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
• Assessed business requirements to create focused solutions.
• Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
• Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
• Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
• Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.

• Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
• Earned recognition from management for consistently delivering exceptional service quality.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Installed and configured operating systems and applications.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
• Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
• Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company's IT ecosystem.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
• Patched software and installed new versions to eliminate security problems and protect data.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.