Kelly Tarnowski

• Ensured on-time project completion by formulating comprehensive plans, managing risks, and implementing mitigation strategies.
• Maintained project objectives by resolving unexpected challenges with innovative solutions.
• Built internal tools using Smartsheet and SharePoint to manage project initiatives and expectations.
• Cultivated strong stakeholder relationships, fostering alignment and maintaining clear communication.
• Drove Agile methodology adoption across teams for boosting operational efficiency.
• Oversaw large project budgets while maintaining financial control through rigorous cost management.
• Stayed informed on industry trends, particularly in healthcare infrastructure and product management.
• Generated $150K in savings by designing and developing internal toolkits.
• Enhanced decision-making and identified training needs by creating an HR/call center dashboard.
• Identified missed opportunities and provided actionable insights through thorough business data analysis and requirements gathering.
• Enabled accurate reporting and optimized project timelines by training teams on Tableau and Smartsheet for data visualization and forecasting.
• Assisted IT by improving defect tracking and burn rate analysis by training teams in JIRA, eliminating recurring mistakes.
• Rescued a high-priority client project, realigning it with the schedule and ensuring on-time delivery.
• Resolved complex project challenges while ensuring successful outcomes and alignment with organizational goals.
• Enabled improvement in team productivity by spearheading process improvements and streamlining workflows.
• Developed internal desktop toolkits using Smartsheet and SharePoint streamlining project tracking and defect reporting.
• Built dashboards utilizing PowerBI to monitor user activity to ensure adoption, defect trends, and resolution for expected SLAs to drive continuous improvement.

• Applied data-driven insights to identify process improvements, resulting in significant cost reductions.
• Executed comprehensive quality assurance tests, uncovering optimization opportunities.
• Partnered with interdisciplinary teams to create innovative and cost-effective solutions for complex challenges.
• Conducted failure analysis and recommended improvements to enhance product performance.
• Ensured smooth system integration and user experience through thorough pre-deployment testing.
• Designed system models, specifications, and diagrams to provide clear direction for teams.
• Upgraded cross-platform data sharing by developing efficient API communication.
• Diagnosed and resolved technical issues related to integration, infrastructure, and software, optimizing system performance.
• Managed the implementation of new features by detailing plans and specifications for components.
• Prevented critical project delays and reduced 2-week processes to 3 days by automating manual workflows.
• Transformed chaotic, siloed projects into streamlined operations, regaining client trust and ensuring timely project delivery.
• Significantly improved efficiency by streamlining data mapping and shifting from manual processes to automated systems.
• Recognized as a trusted resource in high-pressure situations; swiftly addressed issues and drove efficiency and cost reductions.
• Built strong client relationships, fostering trust and collaboration through exceptional communication and problem-solving.
• Led meetings and served as the primary point of contact for project stakeholders.
• Increased product usability through user research and integrating feedback into development processes.
• Strengthened stakeholder relationships to gather requirements and ensure alignment with project objectives.
• Wrote complex queries to support reporting tools and ensured accurate defect metrics for leadership dashboards.
• Developed custom APIs to automate data flows between defect tracking systems and reporting dashboards.

• Designed operational flow diagrams, analyzed system requirements, and implemented solutions that improved business processes and ensured alignment with business objectives.
• Conducted system acceptance testing, validated enhancements, and developed documentation to support system updates and facilitate future improvements.
• Piloted Agile coaching, mentored cross-functional teams, and prioritized project backlogs, enhancing project delivery success and optimizing performance.
• Liaised with stakeholders to gather critical requirements, define system solutions, and ensure seamless project execution with a focus on business goals.
• Created advanced reports, identified technical debt, and recommended process improvements, delivering key insights for decision-making and driving system efficiency.
• Streamlined project documentation by creating a centralized SharePoint structure; reduced confusion from outdated and fragmented resources, ensuring consistency and real-time updates.
• Developed a checklist for non-technical PMs; improved their ability to gather accurate technical requirements as well as prevented errors and missed details.
• Assessed business requirements to create focused solutions.
• Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
• Delivered training, tools, and processes; still used by the business unit, positioning as a trusted SME and resource for continued success.

• Delivered digital solutions on time and within budget by partnering with stakeholders to develop websites, apps, and tools for medication end-users.
• Implemented SharePoint solutions and trained teams on Smartsheet, creating dashboards and self-service wikis to boost productivity and minimize disruptions.
• Directed cross-functional teams to ensure seamless project launches aligned with business goals.
• Spearheaded process improvements to reduce lead times, improve workflows, and achieve greater program effectiveness across multiple concurrent projects.
• Maintained transparency with detailed project documentation while ensuring alignment with objectives and compliance standards.
• Improved execution efficiency and simplifying operations by developing automated toolkits with timelines and templates.
• Drove team performance through knowledge sharing and training programs while fostering collaboration and self-sufficiency.
• Improved product adoption by analyzing customer needs and delivering tailored features.

• Oversaw technology budget allocation to maximize resource utilization and align with organizational goals.
• Developed and deployed IT infrastructure solutions as well as IT service management framework, including server racks, VPNs, firewalls, and anti-malware systems, to ensure secure/reliable operations.
• Coordinated vendor negotiations for hardware, software, and services, securing high-quality solutions at competitive rates.
• Headed infrastructure projects, applying proactive problem-solving to minimize disruptions and improve system performance.
• Reduced headcount and improved operational efficiency by securing $60K/quarter in cost savings while leading the transition from a legacy AS400 system to an open-source online platform.
• Supervised cross-functional teams of 15 employees; fostered collaboration to meet IT objectives and deliver seamless daily operations.
• Revamped product development workflows by improving interdepartmental communication and integrating streamlined IT processes.
• Strengthening organizational IT capabilities by training stakeholders and team members on data toolkits and technical processes, ensuring long-term knowledge transfer.
• Drove initiatives critical to organizational success by liaising with executive leadership as the CEO's right-hand advisor on IT strategy.
• Standardized defect tracking ad reporting using Azure DevOps, by improving cross-team visibility and resolution time by 30%.
• Authored user manuals and internal documentation for processes and procedures to provide support for onboarding and adoption across departments.

• Guided emerging developers while cultivating a team environment committed to professional evolution and expansion.
• Created and applied rigorous testing methods, promptly identifying and rectifying software flaws.
• Facilitated business expansion without affecting system steadiness/functionality by establishing scalable structures.
• Promoted industry-standard programming best practices, ensuring high-quality, easily maintainable code.
• Augmented code for peak efficiency, diminishing loading durations and boosting user contentment.

• Aligned project goals and expectations by bridging communication gaps between technical and non-technical teams.
• Facilitated strategic project planning by presenting ROI projections to business leaders.
• Enabled smooth transitions and data integrity by leading data migration and consolidation efforts.
• Collected and analyzed feedback for identifying trends and resolving recurring issues.
• Partnered with stakeholders to extract essential requirements and ensure project success.
• Created custom reports using advanced analytics; delivered actionable insights to decision-makers.
• Identified cost-effective technology options, balancing current requirements with future scalability.
• Empowered teams and maximized system efficiency by delivering user training.
• Resolved user inquiries swiftly and attained utmost satisfaction by providing top-tier customer support.

• Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
• Earned recognition from management for consistently delivering exceptional service quality.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Installed and configured operating systems and applications.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
• Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
• Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company's IT ecosystem.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
• Patched software and installed new versions to eliminate security problems and protect data.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.