Kelnesha Anderson

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

• Perfects and/or completes processable POA’s through use of IDRS research commands codes contact either taxpayers and/or their rep
• Independently working and Accessing taxpayers master file to ensure that all information is entered on the CAF accurately without creating an unpotables action
• Assisting manager on progress and training needs of employees and on disciplinary problems
• Maintaining current knowledge of procedures, policies, and directives; answers questions; and provides both classroom and OJT instruction to employees
• Work with managers to resolve informal complaint
• Reviews case file upon receipt including tax returns, agreement forms/decision Tax Court Petitions, documents, work papers, reports, and adjustment documents to assure that all prescribed documents are present, complete, and consistent with case file information
• Ensures that all necessary documents are properly signed and executed
• Takes expeditious corrective action to process adjustments to the taxpayer's account including less complex quick assessments, potential statute cases, non-master file cases, advance payments, credit transfers, manual refunds, and termination and jeopardy assessments.

• Overseeing Deliveries Monitoring inventory Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as resource scheduler, integrated talent management, knowledge incident/problem service asset management, etc Making sure targeted goals are completed

Perform error to resolve systemic and individual training issues reported via employee resource center tickets by researching and updating necessary with appropriate documentation.n

• Perform error to resolve systemic and individual training issues reported via employee resource center tickets by researching and updating necessary with appropriate documentation.a