Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keloni Moore. Rudolph

Lithonia,GA

Summary

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

6
6
years of professional experience

Work History

Truck Driver

Schneider Dedicated Driver
05.2023 - 12.2023
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Manager/Customer Service

Amazon
10.2020 - 05.2023


  • Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
  • Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
  • Achieved high levels of employee retention by designing an engaging onboarding program focused on support and mentorship for new hires.

Manager/Customer Service

Walmart
08.2019 - 10.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Educator

AmeriCorps
08.2018 - 08.2019
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.

Cashier

McDonald’s
05.2018 - 10.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Bachelor of Science -

Kennesaw State University
Kennesaw, GA
04.2027

Trucking Certification - Transportation

Roadmaster Drivers School
Conley, GA
03.2023

High School Diploma - General Studies

Selma High School
Selma, AL
01.2018

Skills

  • Document Management
  • Marketing
  • Business Development
  • Technical Support
  • Complaint Resolution
  • Microsoft Expert (excel, powerpoint, outlook, access, etc)
  • Report Preparation
  • Technical Design

Languages

Spanish
Limited Working

Timeline

Truck Driver

Schneider Dedicated Driver
05.2023 - 12.2023

Manager/Customer Service

Amazon
10.2020 - 05.2023

Manager/Customer Service

Walmart
08.2019 - 10.2020

Educator

AmeriCorps
08.2018 - 08.2019

Cashier

McDonald’s
05.2018 - 10.2019

Bachelor of Science -

Kennesaw State University

Trucking Certification - Transportation

Roadmaster Drivers School

High School Diploma - General Studies

Selma High School
Keloni Moore. Rudolph