Jira
Hi, I’m
Kelsa Erickson
Account Manager
6511 County Road 21,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Passionate about serving and elevating the Agriculture community with a knowledge base in Precision Agronomy and a background in raising Livestock.
Overview
15
years of professional experience
4
years of post-secondary education
Work History
TELUS Agriculture
Client Success Account Manager
1 2022 - Current
Job overview
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Agrian
Client Success Specialist
2019.03 - 2021.12 (2 years & 9 months)
Job overview
- Responsible for the adoption and retention of Agronomy Sales clients to successfully use Agrian's software solution.
- Collaborated with sales and product teams to address customer success objectives.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Genetics West
Cattle Hand
2018.11 - 2019.04 (5 months)
Job overview
- Ensuring cattle are properly cared for and fed each morning and evening
- Assisting with the duties required for embryo collection
- Data Entry for record keeping using EDonor Software
Agworld
Customer Success Manager
2018.01 - 2018.10 (9 months)
Job overview
- Worked closely with Sales, Account Management, Product and Development teams to ensure our end-users an exceptional customer journey.
- Led Customer Success Team to meet the customers’ business needs and workflows by aligning the end-users specific needs with the software and training them on how the software solution would add value to their business.
- Worked to develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our internal processes.
Agworld
Customer Success Representative
2015.09 - 2017.12 (2 years & 3 months)
Job overview
- Provided fast and efficient customer service to all end-users and internal Agworld teams.
- Exercised the ability to use best judgment when selecting methods and techniques for obtaining solutions.
- Worked with a high level of energy and enthusiasm while learning new computer applications and teaching the software solution to end-users including growers, retailers and cooperatives.
The Buckle
Sales Associate & Team Leader
2015.01 - 2015.09 (8 months)
Job overview
- Assisted customers with their styling needs and strived to create the most enjoyable shopping experience.
- Inspired teammates to better assist our guests while also achieving business goals and sales quotas.
ADM Loomix
Liquid Feed Sales Coordinator & Customer Service Representative
2014.06 - 2014.12 (6 months)
Job overview
- Managed transportation on customer accounts and worked with vendors to arrange timing and coordination of product and services.
- Developed a respectful and trusting relationship with customers to ensure loyalty and trust with ADM Loomix.
Frontier Airlines
Flight Attendant
2013.05 - 2014.05 (1 year)
Job overview
- Ensured the safety and comfort of all passengers on every flight.
- Learned many skills in regards to handing high stress situations and difficult passengers at times.
National Western Stock Show
Livestock Clerk & Speciality Show Coordinator
2012.10 - 2014.03 (1 year & 5 months)
Job overview
- Inputted all show nominations and entries, months prior to the start of the show.
- Assisted in processing all entries and ensured the proper timing and flow of all shows during the two week long event in January each year.
Nordys BBQ and Grill
Hostess & Server
2010.09 - 2013.03 (2 years & 6 months)
Colorado's Best Beef Company
Farmers Market Sales & Office Admin
2009.10 - 2012.12 (3 years & 2 months)
Job overview
- Educated customers on the beef industry while selling a high quality beef product at Farmers Markets in Northern Colorado.
- Kept a regular inventory of all products.
- Assisted in book-keeping and planning for the well established family owed operation.
Education
Colorado State University, Bachelors in Animal Science & Ag Business, Minor in Business , Fort Collins, CO
Bachelor of Science from Ag Business & Animal Science + Business Minor
2008.08 - 2012.05 (3 years & 9 months)
Skills
Customer Service
Software
Microsoft Office (Excel, Word, Powerpoint)
Salesforce
Trello
Zoom
Timeline
Client Success Specialist
Agrian
2019.03 - 2021.12 (2 years & 9 months)
Cattle Hand
Genetics West
2018.11 - 2019.04 (5 months)
Customer Success Manager
Agworld
2018.01 - 2018.10 (9 months)
Customer Success Representative
Agworld
2015.09 - 2017.12 (2 years & 3 months)
Sales Associate & Team Leader
The Buckle
2015.01 - 2015.09 (8 months)
Liquid Feed Sales Coordinator & Customer Service Representative
ADM Loomix
2014.06 - 2014.12 (6 months)
Flight Attendant
Frontier Airlines
2013.05 - 2014.05 (1 year)
Livestock Clerk & Speciality Show Coordinator
National Western Stock Show
2012.10 - 2014.03 (1 year & 5 months)
Hostess & Server
Nordys BBQ and Grill
2010.09 - 2013.03 (2 years & 6 months)
Farmers Market Sales & Office Admin
Colorado's Best Beef Company
2009.10 - 2012.12 (3 years & 2 months)
Colorado State University, Bachelors in Animal Science & Ag Business, Minor in Business
Bachelor of Science from Ag Business & Animal Science + Business Minor
2008.08 - 2012.05 (3 years & 9 months)
Client Success Account Manager
TELUS Agriculture
1 2022 - Current
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