KelsAnne Lane

Manager

Dairy Queen Grill & Chill

06.2020 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Oversaw daily operations to maintain store cleanliness and organization.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Conducted performance evaluations and provided constructive feedback to employees.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.