Kelsay Faust
Euless
Summary
Dynamic customer service professional with experience at Teleperformance, excelling in problem resolution and relationship building. Proven track record in enhancing customer satisfaction and training new team members. Skilled in data entry and complaint handling, consistently improving service quality and operational efficiency. Committed to delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Teleperformance
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives to enhance service quality and efficiency.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve response times and service protocols.
Assistant Store Manager
Burger King
08.2023 - 04.2025
- Assisted in training and onboarding new team members to ensure operational excellence.
- Managed daily inventory levels, reducing waste through effective stock rotation practices.
- Implemented customer service initiatives, enhancing guest satisfaction and experience.
- Supported scheduling efforts for staff to optimize labor costs while maintaining service quality.
- Executed cash handling procedures, ensuring accuracy in transactions and financial reporting.
Overnight Stocker and Receiver
Walmart
02.2022 - 08.2023
- Stocked shelves efficiently to maintain optimal inventory levels and enhance product visibility.
- Received and processed incoming shipments, ensuring accurate inventory counts and timely placement on sales floor.
- Collaborated with team members to organize backroom space for improved accessibility and operational flow.
- Conducted regular quality checks on products to uphold store standards and customer satisfaction.
Education
High School Diploma -
McComb High School
310 7th St05-2022
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- Documentation and reporting
- Customer experience
- Customer service and engagement
- Problem-solving
- Product restocking
- Stock rotation
- Pallet jack operation
Timeline
Customer Care Representative
Teleperformance
04.2025 - Current
Assistant Store Manager
Burger King
08.2023 - 04.2025
Overnight Stocker and Receiver
Walmart
02.2022 - 08.2023
High School Diploma -
McComb High School