Certified customer service representative with expert knowledge of medical terminology and HIPPA compliance. Excellent people person and a very profound speaker. Support quality patient care and education
Overview
11
11
years of professional experience
Work History
DOCK WORKER/LEAD
CEVA
Grapevine
06.2021 - 01.2026
Load / unload trucks
put pallets together
Lead worker
print out labels for products
PICKER
GEODIS
oakcliff
08.2020 - 04.2021
Take orders and place them in a box.
Customer Service representative
Maximus
Irving
03.2020 - 07.2020
Take inbound and outbound calls for the census 2020.
Healthcare customer service representative
Willis Towers Watson
Richardson
07.2019 - 02.2020
Takes inbound and outbound calls as a health insurance supplement plans. Assist participant with reimbursement questions and transfers to the right department.
Customer service representative
SWC Group
Carrollton
01.2019 - 06.2019
Take inbound and outbound calls as a collector for various companies.
Customer service rep
Teleperformance USA
09.2017 - 05.2018
Take inbound calls for a California Health insurance company by the name of HealthNet. I would change members primary care physicians, change primary medical group, make doctor appointments, make monthly payments for members.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Sheet metal worker
10.2016 - 06.2017
Put sheet metal together, creating an air conditioning vent. Helping journey man with the sheet metal, wrapping sheet metal up with blue tape.
Load the sheet metal into a truck or unload it. Drill and punch holes in metal, for screws, bolts, and rivets.
Lead HVAC Technician | Lead HVAC Installer | Sales at Arctic Air Heating & Cooling CorporationLead HVAC Technician | Lead HVAC Installer | Sales at Arctic Air Heating & Cooling Corporation