Summary
Overview
Work History
Education
Skills
Languages
Professional Skills
Timeline
Generic

Kelsay Jenkins

Garland

Summary

Certified customer service representative with expert knowledge of medical terminology and HIPPA compliance. Excellent people person and a very profound speaker. Support quality patient care and education

Overview

11
11
years of professional experience

Work History

DOCK WORKER/LEAD

CEVA
Grapevine
06.2021 - 01.2026
  • Load / unload trucks
  • put pallets together
  • Lead worker
  • print out labels for products

PICKER

GEODIS
oakcliff
08.2020 - 04.2021
  • Take orders and place them in a box.

Customer Service representative

Maximus
Irving
03.2020 - 07.2020
  • Take inbound and outbound calls for the census 2020.

Healthcare customer service representative

Willis Towers Watson
Richardson
07.2019 - 02.2020
  • Takes inbound and outbound calls as a health insurance supplement plans. Assist participant with reimbursement questions and transfers to the right department.

Customer service representative

SWC Group
Carrollton
01.2019 - 06.2019
  • Take inbound and outbound calls as a collector for various companies.

Customer service rep

Teleperformance USA
09.2017 - 05.2018
  • Take inbound calls for a California Health insurance company by the name of HealthNet. I would change members primary care physicians, change primary medical group, make doctor appointments, make monthly payments for members.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Sheet metal worker

10.2016 - 06.2017
  • Put sheet metal together, creating an air conditioning vent. Helping journey man with the sheet metal, wrapping sheet metal up with blue tape.
  • Load the sheet metal into a truck or unload it. Drill and punch holes in metal, for screws, bolts, and rivets.

Amazon Fulfillment Center
07.2015 - 08.2016
  • Scan and Load boxes onto a moving cart.

Education

High School Diploma - English

Lakeview Centennial High School
Garland, TX

Skills

  • AIR CONDITIONING
  • SHEET METAL
  • CUSTOMER SERVICE
  • CUSTOMER SERVICE ORIENTED
  • RETAIL SALES
  • PRIMARY CARE
  • Forlift driver
  • machine operator

Languages

Conversational

Professional Skills

Beginner, Beginner, Experienced, Experience, Beginner, Beginner

Timeline

DOCK WORKER/LEAD

CEVA
06.2021 - 01.2026

PICKER

GEODIS
08.2020 - 04.2021

Customer Service representative

Maximus
03.2020 - 07.2020

Healthcare customer service representative

Willis Towers Watson
07.2019 - 02.2020

Customer service representative

SWC Group
01.2019 - 06.2019

Customer service rep

Teleperformance USA
09.2017 - 05.2018

Sheet metal worker

10.2016 - 06.2017

Amazon Fulfillment Center
07.2015 - 08.2016

High School Diploma - English

Lakeview Centennial High School
Kelsay Jenkins