Kelsay Pemberton
Waynesville,MO
Overview
9
9
years of professional experience
Work History
Customer Relationship Assistant
The Bank Of Missouri
04.2017 - 04.2021
- Made deposits and withdrawals for customers
- Cash checks for customers and non customers
- Balance teller drawer during the day
- Balance vault at the end of day
- Balance ITM weekly
Customer Relationship Specialist
The Bank Of Missouri
04.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls
- Maintain and strengthen relationships with customers
- Perform a wide range of services to current and potential customers
- Take the initiative to learn to continue my career growth
- Strive to reach and exceed current goals and ask for feedback on how to improve my performance
Customer Service
Uranus Fudge Factory
08.2015 - 04.2017
- Trained in coming staff
- Ordered product for the store
- Inventory
- Balanced the drawers after shift
- Managed retail staff when manager was absent
Education
Waynesville High School
Waynesville, MO05.2015
Skills
- Active Listening
- Adapts to change
- Fast learner
- Microsoft Word
- Account Management
- ATM Balancing
- Customer Relations
- Critical Thinking
- Recordkeeping Strengths
- Professional Relationships
- Product Organization
Timeline
Customer Relationship Specialist
The Bank Of Missouri
04.2021 - Current
Customer Relationship Assistant
The Bank Of Missouri
04.2017 - 04.2021
Customer Service
Uranus Fudge Factory
08.2015 - 04.2017
Waynesville High School