Overview
Work History
Education
Skills
Timeline
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Kelsay Pemberton

Waynesville,MO

Overview

9
9
years of professional experience

Work History

Customer Relationship Assistant

The Bank Of Missouri
04.2017 - 04.2021
  • Made deposits and withdrawals for customers
  • Cash checks for customers and non customers
  • Balance teller drawer during the day
  • Balance vault at the end of day
  • Balance ITM weekly

Customer Relationship Specialist

The Bank Of Missouri
04.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls
  • Maintain and strengthen relationships with customers
  • Perform a wide range of services to current and potential customers
  • Take the initiative to learn to continue my career growth
  • Strive to reach and exceed current goals and ask for feedback on how to improve my performance

Customer Service

Uranus Fudge Factory
08.2015 - 04.2017
  • Trained in coming staff
  • Ordered product for the store
  • Inventory
  • Balanced the drawers after shift
  • Managed retail staff when manager was absent

Education

Waynesville High School
Waynesville, MO
05.2015

Skills

  • Active Listening
  • Adapts to change
  • Fast learner
  • Microsoft Word
  • Account Management
  • ATM Balancing
  • Customer Relations
  • Critical Thinking
  • Recordkeeping Strengths
  • Professional Relationships
  • Product Organization

Timeline

Customer Relationship Specialist

The Bank Of Missouri
04.2021 - Current

Customer Relationship Assistant

The Bank Of Missouri
04.2017 - 04.2021

Customer Service

Uranus Fudge Factory
08.2015 - 04.2017

Waynesville High School

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Kelsay Pemberton