Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsay Waite

Pittsburgh,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Great with people and willing to take on extra responsibilities. Excited and prepared to begin a new experience.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Assistant Volleyball Coach

Pittsburgh Public School District
01.2022 - Current
  • Improved team performance by implementing strategic game plans and conducting thorough video analysis of opponents.
  • Enhanced player skill development through individualized coaching sessions tailored to each athlete''s strengths and weaknesses.
  • Boosted team morale and unity through effective communication, fostering a positive environment during practices and games.
  • Assisted head coach in recruiting talented athletes, evaluating their potential contribution to the team''s success.
  • Contributed to the overall success of the program by collaborating with coaching staff on game strategy, practice planning, and player evaluations.
  • Mentored student-athletes in balancing academic pursuits with athletic commitments, promoting academic success alongside athletic achievements.
  • Supported fundraising efforts for the athletic department by organizing events and engaging with donors to maintain financial support for the program.
  • Promoted teamwork among players by emphasizing collaboration both on and off the court during practices and competitions.

Guest Advocate

Target
07.2021 - 08.2022
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Collaborated with team members to provide seamless assistance across all areas of the store.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Supported loss prevention efforts by monitoring suspicious activities and reporting incidents to management.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Implemented security measures to protect company assets and reduce potential losses during store closings.
  • Completed detailed end-of-day reports, verifying sales totals matched cash drawer amounts for accurate recordkeeping.

Peer Mentor

California University Of Pennsylvania
03.2021 - 08.2022
  • Enhanced peer understanding by providing one-on-one mentoring and support.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Assisted in the creation of individualized learning plans for each mentee, addressing their specific needs and goals.
  • Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
  • Supported student success by reviewing assignments, offering feedback, and assisting in goal setting.
  • Facilitated the integration of new students into the campus community through mentorship programs and social events.

Resident Care Aide

Overlook Green
06.2020 - 01.2021
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Improved residents'' quality of life through consistent monitoring, documentation, and communication with healthcare providers.
  • Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
  • Streamlined medication administration by accurately following physician orders and documenting any changes.
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
  • Maintained accurate records of resident information, including health status, medications, allergies, emergency contacts, and dietary needs.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
  • Offered cognitive stimulation for residents by engaging them in meaningful conversations, games, or other activities tailored to their interests.
  • Facilitated social interaction among residents through group activities and events that fostered camaraderie within the community.
  • Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Ride Operator

Kennywood Park
06.2019 - 10.2020
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Handled routine maintenance tasks such as cleaning ride vehicles or applying lubricants as needed for smooth operations daily basis.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.

Student Mentor

Pittsburgh Public School District
09.2019 - 02.2020
  • Improved student satisfaction by providing personalized academic support and guidance.
  • Enhanced overall student performance through consistent monitoring of progress and tailored improvement strategies.
  • Counseled students individually and in group sessions to help promote personal and educational motivation.
  • Implemented and coordinated school activities and events.
  • Fostered a supportive learning environment by proactively addressing students'' concerns and challenges.
  • Collaborated with teachers to identify at-risk students and develop interventions for academic success.

Education

Bachelor of Science - Criminal Justice

California University of Pennsylvania
California, PA
12.2024

High School Diploma -

Pittsburgh Carrick High School
Pittsburgh, PA
05.2020

Skills

  • Insurance Verification
  • Drug Inventory Management
  • Regulatory Compliance
  • Medication Dispensing
  • Customer Service
  • Customer Assistance
  • Payment Collection
  • Written and Verbal Communication
  • Patient Care
  • Time management

Timeline

Pharmacy Technician

CVS Pharmacy
06.2022 - Current

Assistant Volleyball Coach

Pittsburgh Public School District
01.2022 - Current

Guest Advocate

Target
07.2021 - 08.2022

Peer Mentor

California University Of Pennsylvania
03.2021 - 08.2022

Resident Care Aide

Overlook Green
06.2020 - 01.2021

Student Mentor

Pittsburgh Public School District
09.2019 - 02.2020

Ride Operator

Kennywood Park
06.2019 - 10.2020

Bachelor of Science - Criminal Justice

California University of Pennsylvania

High School Diploma -

Pittsburgh Carrick High School

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Kelsay Waite