KELSEA Cole
Hendersonville,NC
Summary
Motivated customer service professional specializing in management and social media marketing. Polished and skilled at training employees on exceptional customer service etiquette and a passion for connecting and creating with people!
Overview
12
12
years of professional experience
Work History
Lead Teacher
The Academy At Biltmore Church
02.2024 - Current
- Executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for kids.
- Highly organized, team-player, fast learner, committed to excellence
- Demonstrate initiative with an ability to work effectively apart from close supervision.
- Ensure all center policies and state regulations are met.
- Maintain accurate records, forms and files.
- Maintain a personal professional development plan to ensure continuous quality improvement.
- Lead by example and encourage teaching assistants and classroom aide success through modeling and coaching.
- Maintain frequent communications with parents through informal discussions, progress reports, & formal parent-teacher conferences.
- Coordinate and implement educational curriculum by developing classroom activities based on developmentally appropriate practices and early learning standards.
Store Manager
francescas
11.2022 - 02.2024
- Exceptional customer service skills
- Plan, delegate and follow up on task assignments for team members
- Hiring Manager of the boutique
- Lead performance development conversations with team members
- Understand all contributing metrics and factors to the business
- Strong teamwork mentality
- Make weekly schedule
- Bank runs: Make store deposits, fulfill change orders, fill out deposit log
- Open and close the boutique, registers and fulfill all cleaning responsibilities
- Exceptional ability to work alone
- Hold team members accountable to drive sales and lead the business
- Train & equip all team members to succeed
- Participate in weekly conference calls
- Always be available to meet the needs of the business
- Set visual floorsets
- Strong visual merchandising skills
- Dress window mannequins
- Abide by all company visual standards for clothing, gift and jewelry displays
- Set expectations and keep team members accountable to driving sales and keeping boutique organized
- Work to support other boutique locations
Assistant Store & Social Media Manager
Moonshine & Magnolias Boutique
05.2022 - 11.2022
- Plan for and post content daily on social media
- Plan & schedule pop-up events for the boutique; commonly network with people in the community
- Lead with exceptional customer service etiquette
- Lead and train employees
- Delegate tasks
- Open and close the store
- Count registers and recover boutique upon opening and closing
- Handle all inventory processing and placement
- Manage all store visuals
- Merchandise gift table displays & set clothing runs
- Merchandise store windows
- Make all bank runs & deposits
- Fulfill change orders
- Make boutique monthly schedule
- Support sales floor & fitting rooms
Sales Lead
francesca’s
10.2021 - 05.2022
- Exceptional customer service experience.
- Lead brand standards for the team.
- Plan, delegate and follow up on task completion.
- Assist in leading, developing, and coaching team members to their full potential.
- Open and close the boutique and fulfill cleaning responsibilities.
- Count cash deposits.
- Change mannequins.
- Assist in visual floorsets.
- Helped train, coach, and mentor new sales associates
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through unique & personalized guest experiences.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service/Sales Cashier
McFarlan Bake Shop
06.2012 - 05.2022
- Greet customers warmly, take orders and respond to requests for information
- Help customers find specific products, answer questions, and offer advice
- Answer phone calls to assist customers with questions and orders
- Train new employees and offer assistance in resolving issues
- Process customer payments quickly and return exact change and receipts
- Keep check-out areas clean, organized and well-stocked
- Clean the store thoroughly at the end of the day
Merchandise Specialist/Keyholder
Banana Republic
04.2021 - 10.2021
- Look for opportunity to assist customers with personal styling needs
- Be knowledgeable on the clothing, and how different styles fit
- Educate customers on our loyalty programs/Store credit card
- Consistently treat all customers and employees with respect and contribute to a positive work environment
- Support sales floor, fitting room, cash wrap, process inventory
- Handle all customer interactions including potential issues and returns courteously and professionally
- Help with the visual merchandising in the store
- Delegate tasks to others
- Open and close the store
- Count the drawers at the end of the night and beginning of the morning
Fashion Marketing Assistant
Lula Roe, Tiana Garland
09.2017 - 03.2018
- Take and edit fashion photos for multiple social media platforms
- Post on social media
- Put together flat lays
- Put together outfits
- Photograph models
- Advertise Lula Roe brand
Personal Stylist/Sales Associate
White House Black Market
01.2016 - 01.2017
- Arrange merchandise for display to highlight new styles, attract customers and enhance sales
- Share product knowledge with customers while making personal recommendations
- Approach customers/engage in compelling conversations through use of effective interpersonal and people skills
- Help women with their everyday styling needs
- Help women pick out outfits for specific occasions
- Bring different outfit/shoe/accessory recommendations to the dressing room
- Help with visual merchandising
- Handle online/phone orders
- Keep store clean and inventory stocked
Sales Associate
Vineyard Vines
01.2016 - 07.2016
- Warmly greet and assist customers
- Retain product, service, and company knowledge to serve as a resource for both customers and coworkers
- Build and maintain successful relationships with coworkers, upper management and customers
- Clean and organize the store
- Work in a team setting
- Keep inventory fully stocked and neatly folded
Education
Bachelor of Science - Business, Communications and Music
Liberty University
2020
Skills
- Friendly and Positive
- Customer Service
- Visual Merchandising
- Photography
- Communication Skills
- Social Media Management
- Multi-tasking
- Detail-oriented
- Payroll Management
- Talent Recruitment
- Employee Training and Mentoring
- Performance Reviews
- Sales Strategies
- Product Knowledge
- Time Management
- Store Merchandising
- Customer Service Management
- Staff Supervision
- Team Leadership
- Problem-Solving
- Work Planning and Prioritization
- Store Opening and Closing
- Delegating Work
- Multitasking and Organization
- Leadership Development
- Goals and Performance
Timeline
Lead Teacher
The Academy At Biltmore Church
02.2024 - Current
Store Manager
francescas
11.2022 - 02.2024
Assistant Store & Social Media Manager
Moonshine & Magnolias Boutique
05.2022 - 11.2022
Sales Lead
francesca’s
10.2021 - 05.2022
Merchandise Specialist/Keyholder
Banana Republic
04.2021 - 10.2021
Fashion Marketing Assistant
Lula Roe, Tiana Garland
09.2017 - 03.2018
Personal Stylist/Sales Associate
White House Black Market
01.2016 - 01.2017
Sales Associate
Vineyard Vines
01.2016 - 07.2016
Customer Service/Sales Cashier
McFarlan Bake Shop
06.2012 - 05.2022
Bachelor of Science - Business, Communications and Music
Liberty University
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