Kelsea Conrad
Reno,NV
Summary
Accomplished Diagnostic Imaging Assistant at Tahoe Forest Hospital, adept in radiation safety protocols and patient care, significantly enhanced diagnostic accuracy and patient satisfaction. Skilled in effective team collaboration and problem-solving, consistently exceeded monthly targets and streamlined interdepartmental communication, demonstrating a profound impact on healthcare delivery and client trust.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Diagnostic Imaging Assistant
Tahoe Forest Hospital
05.2023 - Current
- Served as a reliable resource for both clinical staff and patients by offering expert knowledge on diagnostic imaging equipment and processes.
- Provided exceptional patient service, addressing concerns and offering reassurance throughout all stages of the diagnostic process.
- Collaborated with radiologists to accurately interpret images and deliver prompt diagnoses for effective treatment plans.
- Streamlined communication between departments by effectively coordinating with other healthcare professionals to provide comprehensive patient care.
- Consistently demonstrated strong attention to detail, ensuring accurate documentation of patient information and imaging results.
- Explained imaging procedures to patients, offering comfort and assistance.
Emergency Veterinary Technician
Doctors Office for Pets
04.2019 - 10.2022
- Streamlined workflow processes to optimize efficiency within the emergency department.
- Reduced stress levels in hospitalized animals by maintaining a clean, quiet, and organized environment.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
- Increased client satisfaction by addressing concerns and answering questions regarding their pets'' health and treatment options.
- Contributed to overall clinic success through active participation in staff meetings and professional development opportunities.
- Maintained inventory control within the emergency department by ordering supplies as needed while adhering to budget constraints.
Veterinary Assistant
Burton Creek Veterinary Clinic
03.2014 - 08.2018
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Concierge
The Ritz-Carlton Hotel Company
01.2017 - 02.2018
- Coordinated reservations for dining and activities by collaborating with local vendors and service providers.
- Shared insights about cultural attractions with guests to enhance understanding and enjoyment of area.
- Provided information about local attractions, enhancing guest experiences.
- Acted as a liaison between guests and hotel management to address feedback and improve services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Retail Sales Associate
Oakley
03.2012 - 08.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
North Valleys
Reno, NV04-2012
Skills
- Radiation safety protocols
- Medical terminology
- Cross-sectional anatomy
- Magnetic resonance imaging
- DICOM standards familiarity
- Patient care and empathy
- Trauma imaging experience
- Nuclear medicine procedures
- PACS system management
- Effective Team Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Fluoroscopy procedures
Timeline
Diagnostic Imaging Assistant
Tahoe Forest Hospital
05.2023 - Current
Emergency Veterinary Technician
Doctors Office for Pets
04.2019 - 10.2022
Concierge
The Ritz-Carlton Hotel Company
01.2017 - 02.2018
Veterinary Assistant
Burton Creek Veterinary Clinic
03.2014 - 08.2018
Retail Sales Associate
Oakley
03.2012 - 08.2014
High School Diploma -
North Valleys
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