Kelsea E. Simpson

• Served quickly and efficiently to ensure an enjoyable dining experience.

• Collaborated well with team members during busy shifts to maintain an efficient workflow.

• Managed reservations and optimally seated customers to ensure the best service quality and experience.

• Provided exceptional customer service by taking accurate orders, making menu recommendations, and ensuring guest satisfaction.

• Proficient in food safety and sanitation practices,

maintaining a clean and organized work environment, while adhering to health and safety regulations.

• Qualified Service Trainer, educated new hires on service standards, menu knowledge, and restaurant policies.

• Assisted with restaurant operations, including opening and closing procedures, inventory management, and restocking supplies.

• Acted as a Lead Server, managing daily service tasks and responsibilities, while mentoring new team members.

• Certified Longhorn Bartender, preparing high-quality beverages while maintaining responsible alcohol service standards.

• Frequently managed the delivery of drinks to both bar guests and seated diners.

• Collaborated with team members across all service areas to improve efficiency and guest experience.

• Exceeded performance expectations by going above and beyond to create memorable dining experiences for guests.

• Worked with POS system to place orders, manage bills, and handle discounted/complimentary items.

• Multitasked effectively by handling multiple tables, processing payments, and addressing guest concerns in a fast-paced environment.

• Ensured a safe, nurturing environment for children aged 3 months to 5 years.

• Met daily needs, including feeding, hygiene, and supervision.

• Fostered learning and development through play and structured activities.

• Communicated important updates and daily reports to parents, fostering strong parent-caregiver relationships.

• Collaborated with teachers and staff to ensure a smooth daily routine and enhance the overall daycare experience.

• Thrived in a high-pressure, fast-paced environment, efficiently managing multiple tables and prioritizing tasks to maintain smooth service.

• Engaged with customers to provide a welcoming and enjoyable dining experience by taking accurate orders, addressing special requests, and ensuring satisfaction.

• Worked collaboratively with coworkers, kitchen staff, and management to ensure seamless communication and high-quality service.

• Managed cash transactions, processed payments, and handled credit card transactions with accuracy, demonstrating strong math and financial skills.