Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelsea Hamel

Norfolk,VA

Summary

Driven by operational efficiency and a knack for relationship building, I significantly enhanced store performance at Rite Aid Pharmacy. Leveraging skills in scheduling coordination and customer service, I led teams to exceed sales targets and achieve high customer satisfaction rates, showcasing my ability to marry hard and soft skills for business success. Experienced Assistant Store Manager of Operations confidently leading our team for 2 years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong mathematical and cognitive skills encompassing utmost level of ethics and integrity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Manager of Operations

Rite Aid Pharmacy
02.2023 - Current
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
  • Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
  • Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
  • Managed workload and task demand between corporate guidelines and staff abilities.

Shift Supervisor

Rite Aid Pharmacy
08.2022 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Cashier

Rite Aid Pharmacy
09.2020 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Cashier

Seasons Best Bakery
05.2020 - 09.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Gateway Christian Academy
Virginia Beach, VA
05.2022

Skills

  • Operational Efficiency
  • Scheduling Coordination
  • Store maintenance
  • Customer Service
  • Time Management
  • Attention to Detail
  • Relationship building and management
  • Customer Relations
  • Business development and planning
  • Issue Resolution
  • Team Building and Leadership
  • Store Organization

Certification

  • Adult and Pediatric First Aid/ CPR/ AED certified since 2019
  • OSHA certified since 2021

Timeline

Assistant Store Manager of Operations

Rite Aid Pharmacy
02.2023 - Current

Shift Supervisor

Rite Aid Pharmacy
08.2022 - 02.2023

Cashier

Rite Aid Pharmacy
09.2020 - 08.2022

Cashier

Seasons Best Bakery
05.2020 - 09.2020

High School Diploma -

Gateway Christian Academy

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Kelsea Hamel