Kelsea Herring
Pensacola,Florida
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager Designated
Papa John's Pizza
04.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Manager
Dominos Pizza Inc.
10.2021 - 04.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
Card Dealer
Pensacola Poker Room
07.2015 - 11.2018
- Increased customer satisfaction by providing friendly and efficient card dealing services.
- Maintained a professional gaming atmosphere for players, ensuring all rules were followed.
- Handled cash transactions accurately and securely, contributing to casino revenue growth.
- Developed strong rapport with guests by providing exceptional service and engaging in friendly conversation.
- Managed multiple tables simultaneously while maintaining accuracy and efficiency in gameplay.
- Assisted new players with learning game rules and strategies, enhancing their overall experience.
- Reduced instances of player disputes by carefully monitoring games and enforcing casino policies.
- Collaborated with floor supervisors to address any issues or concerns related to gameplay or guest behavior.
- Maintained high standards of personal appearance and grooming, projecting a positive image of the casino brand.
- Ensured accurate payouts for winning bets, fostering trust in the gaming environment among players.
- Participated in ongoing training programs to improve skills and enhance job performance levels.
- Proactively identified potential security risks during gameplay, reporting suspicious activity promptly to management.
- Promoted responsible gambling habits among patrons, adhering to casino guidelines regarding limits and self-exclusion policies.
- Made accurate and clear chip and cash transactions.
- Dealt cards according to gaming standard procedures.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Enforced game rules to maintain fair paly and avoid disputes.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
- Complemented player numbers to reach minimum levels for play of different games.
Education
High School Diploma -
Pensacola High School
05.2013
Skills
Strategic Planning
- Policy Implementation
- Staff Development
- Performance Management
- Expense Tracking
- Workforce Management
- Performance Evaluations
- Time Management
- Team Leadership
- Conflict Resolution
- Problem Solving
- Customer Relationship Management
- Decision Making
- Emotional Intelligence
- Quality Assurance
- Risk Management
Timeline
Manager Designated
Papa John's Pizza
04.2022 - Current
Manager
Dominos Pizza Inc.
10.2021 - 04.2022
Card Dealer
Pensacola Poker Room
07.2015 - 11.2018
High School Diploma -
Pensacola High School
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