Summary
Overview
Work History
Skills
Timeline
Generic

Kelsea Hudson

Clearwater

Summary

Ambitious customer service professional with over 10 years of experience providing superior service. Driven to succeed, with excellent interpersonal and communication skills, attention to detail, and time management. Learns quickly and incorporates new information with ease; stays up to date on technology, processes, and procedures to best assist customers.

Overview

9
9
years of professional experience

Work History

Restaurant Waitress

Bubba Gumps Restaurant
Madeira beach
07.2024 - Current
  • Advised guests on specials and menu items, detailing ingredients and preparation methods.
  • Ensured timely delivery of food, maintaining optimal temperatures for all dishes.
  • Checked back with guests post-meal to confirm satisfaction with service and food quality.
  • Processed payments accurately using cash registers or POS systems, providing change when necessary.
  • Performed opening and closing duties, including restocking supplies and cleaning work areas.
  • Resolved customer complaints efficiently while upholding a positive dining atmosphere.

Health Insurance Agent

Maximus Call Center
Tampa
08.2022 - 07.2024
  • Enhanced client understanding of health insurance coverage options through effective assistance.
  • Simplified complex healthcare concepts for better customer understanding.
  • Analyzed customer needs to recommend suitable services effectively.
  • Promptly addressed and resolved customer complaints to support retention efforts.
  • Advised customers on legal rights related to health benefit claims submissions.
  • Negotiated optimal rates with providers and insurers, ensuring maximum savings for clients.
  • Provided comprehensive product knowledge training to empower sales team effectiveness.

Tanning Consultant

Anytime Tan
Clearwater
07.2020 - 09.2022
  • Educated customers on safe tanning bed usage and equipment operation.
  • Maintained a clean, sanitary salon environment at all times.
  • Processed customer payments using cash registers and POS systems efficiently.
  • Greeted customers and informed them about available tanning services.
  • Trained new staff on equipment operation and safety protocols.
  • Kept detailed records of customer visits, purchases, and payments received.
  • Ensured compliance with safety procedures for tanning bed use.

Hotel Waiter

Hilton Inn
Riverview
04.2020 - 06.2021
  • Established welcoming environment by greeting guests professionally.
  • Ensured compliance with food safety regulations in food and beverage management.
  • Acquired extensive knowledge of menu items, including preparation methods and garnishes.
  • Delivered food orders promptly, maintaining accuracy and attention to detail.
  • Executed accurate payment collection through POS systems for all meals served.
  • Maintained cleanliness and orderliness of dining areas throughout shifts.
  • Consistently provided outstanding customer service during guest interactions.

Team Member

Target
Tampa
01.2017 - 03.2019
  • Resolved customer issues promptly to maintain high satisfaction levels.
  • Monitored expiration dates to ensure freshness of food items.
  • Processed payments by operating cash registers efficiently.
  • Organized inventory for easy access and consistent stock levels.
  • Maintained workplace cleanliness to enhance safety and productivity.
  • Developed strong working relationships with peers and management.

Skills

  • Service marketing
  • Asset protection
  • Customer experience
  • Creative thinking
  • Appointment coordination
  • Payment processing
  • Cash handling
  • Cleaning and sanitizing

Timeline

Restaurant Waitress

Bubba Gumps Restaurant
07.2024 - Current

Health Insurance Agent

Maximus Call Center
08.2022 - 07.2024

Tanning Consultant

Anytime Tan
07.2020 - 09.2022

Hotel Waiter

Hilton Inn
04.2020 - 06.2021

Team Member

Target
01.2017 - 03.2019

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Kelsea Hudson