Kelsea Levan
Fernley
Summary
Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager/Customer Service
The Office Shipping and Mailboxes
08.2022 - Current
- Administer staff scheduling to ensure coverage and efficiency
- Provided excellent customer service by assisting customers with shipping needs and operating mailboxes.
- Managed office tasks such as sorting mail, answering phones, and organizing shipments.
- Demonstrated strong technology skills by efficiently operating computer systems and office equipment.
- Collaborated with team members to ensure smooth operations and a positive customer experience.
- Received commendations for exceptional communication skills and ability to work effectively in a fast-paced environment.
House Cleaner
HG Construction
05.2024 - 09.2024
- Made sure all of the houses that were being built were always clean so the builders could effectively move on to the next step of the building process.
- Would make sure the outside of the houses were clean, making sure we didn't have any debrief flying around the neighborhoods.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Host
Black Bear Diner Restaurant
09.2021 - 06.2022
- Thrived in a fast-paced restaurant environment, serving customers and maintaining high levels of customer satisfaction.
- Developed strong communication skills by interacting with diverse clientele and collaborating with team members.
- Demonstrated excellent time management and multitasking abilities to handle busy shifts effectively.
- Maintained a clean and organized work area, contributing to a positive dining experience for customers.
- Showcased a strong work ethic and dedication to delivering exceptional service.
Education
Associate of Arts - Business and Entrepreneurship
Truckee Meadows Community College (TMCC)
Reno, NV05-2026
High School Diploma -
Fernley High School
Fernley, NV06-2023
Skills
- Excellent communication skills
- Strong technology skills, including proficiency with computers and MS office software
- Exceptional customer service abilities
- Ability to thrive in a fast-paced work environment
- Excellent time management and multitasking abilities
- Strong work ethic and dedication to delivering high-quality work
- Staff training and development
- Innovation and creativity
- Performance tracking
Certification
Notary Public for the state of Nevada (expires June 29, 2027)
Timeline
House Cleaner
HG Construction
05.2024 - 09.2024
Assistant Manager/Customer Service
The Office Shipping and Mailboxes
08.2022 - Current
Host
Black Bear Diner Restaurant
09.2021 - 06.2022
Associate of Arts - Business and Entrepreneurship
Truckee Meadows Community College (TMCC)
High School Diploma -
Fernley High School
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