Kelsea Miller
Scottsdale,AZ
Summary
With a proven track record in customer service and client relations, I bring adeptness in handling inbound calls, emails, and conflict resolution with precision and warmth. My proficiency includes managing client inquiries and ensuring timely processing of design request orders and shipments. I excel in multitasking, active listening and maintaining professionalism under pressure, ensuring high customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Urbanwall
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
Downtown, Phoenix08.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Attention to Detail
- Microsoft Excel
- Follow-up skills
- Live chat support
- Problem Resolution
- Complaint Handling
Timeline
Customer Service Representative
Urbanwall
03.2021 - Current
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
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