Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELSEA OMBAO

Honolulu,HI

Summary

Driven Individual with over 4 years of experience in working. With a range of experience from sales, customer service, administrative work, marketing, and child care, I positively believe that I have a passion to help others, and work my hardest while doing so. I am eager to learn and to compliment that, I will say that I tend to learn quickly. My main goal in life is to become a successful, independent woman that has a well-rounded background, experiences in many work environments, have the ability to work with any individual or team effectively, and promote positivity in any environment. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience

Work History

Child and Youth Program Assistant

Department of Defense
Honolulu, HI
01.2024 - Current
  • Provide quality child and youth services in accordance with the Department of Defense policies and regulations
  • Assist with the supervision, instruction and evaluation of children
  • Maintain a clean and organized classroom environment
  • Ensure a safe environment by following sanitary procedures
  • Assist with light household tasks such as laundry, tidying up after activities
  • Plan and participate in a variety of age-appropriate activities and programs to engage children such as arts and crafts, outdoor play, storytelling, music and other activities
  • Ensure the general fitness and well being of children by assisting with the change of diapers and performing First Aid care when necessary.
  • Encouraged positive behavior among participants through modeling appropriate behavior and providing verbal feedback.
  • Maintained records of daily attendance, program participation and incident reports.
  • Collaborated with other staff members to ensure effective delivery of services to participants.
  • Communicated regularly with parents and guardians regarding their child's progress in the program.
  • Assisted with meal preparation for snacks or lunch periods as necessary.

Child Youth Program Assistant

Department of Defense
Dahlgren, VA
06.2023 - Current
  • Provide quality child and youth services in accordance with the Department of Defense policies and regulations
  • Assist with the supervision, instruction and evaluation of children
  • Maintain a clean and organized classroom environment
  • Ensure a safe environment by following sanitary procedures
  • Assist with light household tasks such as laundry, tidying up after activities
  • Plan and participate in a variety of age-appropriate activities and programs to engage children such as arts and crafts, outdoor play, storytelling, music and other activities
  • Ensure the general fitness and well being of children by assisting with the change of diapers and performing First Aid care when necessary.
  • Encouraged positive behavior among participants through modeling appropriate behavior and providing verbal feedback.
  • Maintained records of daily attendance, program participation and incident reports.
  • Collaborated with other staff members to ensure effective delivery of services to participants.
  • Communicated regularly with parents and guardians regarding their child's progress in the program.
  • Assisted with meal preparation for snacks or lunch periods as necessary.

Sales Lead / Keyholder

Mahina Maui
Haleiwa, HI
10.2021 - 06.2022
  • Create the ultimate shopping experience for customers that walk through our boutique by helping customers find the right style of clothing unique to their character
  • Assist the store manager with manager duties; for example, opening and closing POS system, maintaining stock and inventory of the products sold in store, break down and complete store shipments, assist with customer complaints and discrepancies, etc
  • Maintain the visual appearance of the storefront
  • Merchandise and rotate products to keep a constant flow of marketing and sales of items
  • Encourage and train new employees
  • Upkeep stores specific social media platforms (Instagram) by creating new content each week to advertise new items and sales
  • Up-sale” products and provide a great customer service attitude to customer, peers, and neighbor businesses.

Sales Manager

Ashley HomeStore Hawaii
Honolulu, HI
07.2021 - 10.2021
  • Assist the General Manager with achieving store goals, budgets, and KPIs
  • Help the General Manager in overseeing store operations including supporting the sales team with their store and personal sales goals, assisting with visual presentation, floor moves, housekeeping and inventory tasks, and cultivating a team environment that puts the customer’s best interest as the top priority
  • Entrepreneurial, focused, and driven sales professional who gets excited by delighting guests and transforming them into loyal customers
  • Use good judgement in making decisions which have significant impact on the Company’s credibility, operations, and services
  • Create inspiration, enthusiasm and excitement about our products, and achieve your own personal sales quotas by helping guests discover styles and select merchandise that creates a home they will love
  • Assist in training new Home Furnishing Consultants in cultivating the ultimate customer experience for our clients.

Office Admin

C. S. Wo & Sons
Honolulu, HI
03.2021 - 07.2021
  • Assist customers in all areas including creating and maintaining a friendly and positive shopping experience
  • Answer customer inquiries, assist salespeople in finalizing paperwork, process paperwork, process payments, cash balancing, collecting on accounts, and assisting sales staff with warehouse issues
  • Work well in a team environment that puts the customer’s best interest as the top priority
  • Use good judgment in making decisions which have significant impact on the Company’s credibility, operations, and services
  • Effectively communicate with internal and external customers.

Marketing Assistant

C. S. Wo & Sons
Honolulu, HI
08.2020 - 03.2021
  • Imagine, visualize, and create copy and content as directed to captivate customers
  • Crafts content to inspire the community to fall in love with our brands and shop at our stores and websites
  • Assist with creating and maintaining customer journeys through marketing and use of creative voice to promote an influential, fun shopping experience
  • Conceptualize and style marketing messages based on events for stores
  • Ensure the company's marketing message is fresh, relevant, and aspirational
  • Flexible and adaptable to changes in processes and procedures
  • Have excellent organizational skills, attention to detail, and are able to handle deadline pressures.

Office Admin

C. S. Wo & Sons
Honolulu, HI
05.2020 - 08.2020
  • Assist customers in all areas including creating and maintaining a friendly and positive shopping experience
  • Answer customer inquiries, assist salespeople in finalizing paperwork, process paperwork, process payments, cash balancing, collecting on accounts, and assisting sales staff with warehouse issues
  • Work well in a team environment that puts the customer’s best interest as the top priority
  • Use good judgment in making decisions which have significant impact on the Company’s credibility, operations, and services
  • Effectively communicate with internal and external customers.

Brand Representative

Red Knot Hawaii, C. S. Wo & Sons
Honolulu, HI
01.2020 - 03.2020
  • Company-wide layoff due to COVID-19 Pandemic)
  • Provide guests with the ultimate customer experience to create lifelong fans of our family of brands
  • Use good judgment in making decisions which have significant impact on the Company’s credibility, operations, and services
  • Achieve sales quotas, maintain the appearance of the sales floor, assist customers with the selection of merchandise, and complete administrative tasks as required
  • Create inspiration, enthusiasm and excitement about our products, and help guests discover styles and select merchandise that creates a home they will love
  • Work well in a team environment that puts the customer’s best interest as the top priority
  • Effectively communicate with internal and external customers.

Sales Associate/Key Holder

GNC
Honolulu, HI
04.2019 - 01.2020
  • Provide knowledge about our products to customers
  • Help customers find a daily regimen of products to take according to their lifestyle, diet and health
  • Educate and recommend products to customers that are uneducated about vitamins, supplements and health
  • Handle returns and exchanges
  • Work in sales that are a good profit for our store and ourselves but more importantly, for the customer as well
  • Upkeep the cleanliness of the store
  • Open and close up the store for business in the morning/night
  • Handle money; count it daily and make a deposit when needed

Sales Associate/Cashier

Adidas
Waipahu, HI
10.2018 - 11.2019
  • Worked in sales, selling footwear and apparel
  • Worked behind the cash wrap, rang customers up and helped other cashiers that had issues that needed to be resolved
  • Up kept the cleanliness of the cash wrap and the store as a whole
  • Greeted customers
  • Completed in-store purchases
  • Handled in-store returns
  • Offered knowledge about our clothing, shoes and company
  • Communicated with customers over the phone
  • Replenished merchandise
  • Cleaned store daily
  • Created inventory of products
  • Organized the whole store on a weekly basis
  • Signed up customers for e-mail promotions and coupons
  • Helped train new employees
  • Handle returns and exchanges

Hostess/Food Runner

Uncle's Fish Market and Grill
Aiea, HI
01.2019 - 03.2019
  • Answered and monitored phone calls
  • Booked and confirmed reservations
  • Seated guests
  • Accommodated and managed large parties
  • Took customers' orders
  • Provided excellent customer service
  • Assisted with bussing and arranging tables
  • Trained new employees
  • Ran customer's orders from the kitchen to the their table in a neat and timely order

Team Member

Jamba, Jamba Juice
Honolulu, HI
01.2017 - 10.2018
  • Took customers' orders in person and over the phone and rung them up on the
  • POS
  • Created customers' orders to their liking and served them out in a timely manner
  • Up kept the cleanliness of the Front-of-House and Back-of-House of the store
  • Managed counting and cashing out the tips for other coworkers
  • Trained new employees

Education

High School Diploma -

Moanalua High School
05.2017

Some College (No Degree) - Liberal Arts

Leeward Community College
Pearl City, HI

Skills

  • Verbal and written communication skills
  • Organizational skills, pays close attention to detail
  • Problem solving skills
  • Able to work under pressure and in a fast paced environment
  • Fast learner, eager to learn more
  • Excellent customer service skills
  • Familiar with POS systems, Microsoft Office, Very familiar with Apple Products, Communication Skills (ex Verbal, E-mail, Text, Call)
  • Able to verbally communicate effectively in any situation
  • Multi-Tasking Skills
  • Relationship Building
  • Behavioral Management Planning
  • Active Listening
  • Life Skills Development
  • Planning activities
  • Curriculum Planning
  • Activity implementation

Timeline

Child and Youth Program Assistant

Department of Defense
01.2024 - Current

Child Youth Program Assistant

Department of Defense
06.2023 - Current

Sales Lead / Keyholder

Mahina Maui
10.2021 - 06.2022

Sales Manager

Ashley HomeStore Hawaii
07.2021 - 10.2021

Office Admin

C. S. Wo & Sons
03.2021 - 07.2021

Marketing Assistant

C. S. Wo & Sons
08.2020 - 03.2021

Office Admin

C. S. Wo & Sons
05.2020 - 08.2020

Brand Representative

Red Knot Hawaii, C. S. Wo & Sons
01.2020 - 03.2020

Sales Associate/Key Holder

GNC
04.2019 - 01.2020

Hostess/Food Runner

Uncle's Fish Market and Grill
01.2019 - 03.2019

Sales Associate/Cashier

Adidas
10.2018 - 11.2019

Team Member

Jamba, Jamba Juice
01.2017 - 10.2018

High School Diploma -

Moanalua High School

Some College (No Degree) - Liberal Arts

Leeward Community College

Similar Profiles

  • Amber Tomaszewski

    Amber TomaszewskiAmber Tomaszewski

    Administrative Assistant at Department of Defense - Defense Contract Management AgencyAdministrative Assistant at Department of Defense - Defense Contract Management Agency

  • Isabella Manzione Dearborn

    Isabella Manzione DearbornIsabella Manzione Dearborn

    Student Intern at Department of Defense - Defense Counterintelligence and Security AgencyStudent Intern at Department of Defense - Defense Counterintelligence and Security Agency

  • Roderick Balancio Tolentino

    Roderick Balancio TolentinoRoderick Balancio Tolentino

    TRANSPORTATION ASSISTANT at Department of Defense/Defense Logistics AgencyTRANSPORTATION ASSISTANT at Department of Defense/Defense Logistics Agency

  • Malik Headen

    Malik HeadenMalik Headen

    Administrative Officer at Department of Defense, Defense Intelligence AgencyAdministrative Officer at Department of Defense, Defense Intelligence Agency

  • Taylor Davis

    Taylor DavisTaylor Davis

    Lifetime Member (Kids Counselor, Rockwall Team Member, Event Host, Kids Instructor) at Lifetime Fitness-Alpharetta, GALifetime Member (Kids Counselor, Rockwall Team Member, Event Host, Kids Instructor) at Lifetime Fitness-Alpharetta, GA

CREATE PROFILE
KELSEA OMBAO