Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Kelsea Palmer

Fernley

Summary

Dynamic Quality Assurance Analyst with MSC Industrial Supply, skilled in quality processes and issue resolution. Successfully enhanced order accuracy and customer loyalty through effective communication and critical thinking. Proven ability to mentor teams and uphold compliance standards, driving operational excellence and fostering strong relationships across departments.


Overview

6
6
years of professional experience

Work History

Quality Assurance Analyst / Customer Support

MSC Industrial Supply
09.2021 - Current
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Order Fulfiller

MSC Industrial Supply
07.2019 - 09.2021
  • Supported cross-functional initiatives such as coordinating with sales teams on promotions or special orders requiring customized fulfillment solutions.
  • Optimized workflow with effective communication among team members, coordinating efforts for seamless operations.
  • Improved order accuracy by diligently verifying product information and quantities before shipment.
  • Upheld company values and commitment to customer service excellence through consistent attention to detail and dedication to fulfilling orders accurately and efficiently.
  • Contributed to the development of standard operating procedures, ensuring consistency in order fulfillment tasks across the team.

Education

Bachelor of Arts - Business Administration And Management

University of Arizona
Tucson, AZ
07-2029

High School Diploma -

Fernley Highschool
Fernley, NV
06-2020

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Issue resolution
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Complaint handling

Accomplishments

  • Assessed potential issues and recommended solutions that were within budget constraints.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Recognized by customers and Corporate Management for expedient and effective service.
  • Responded to over 60 customer inquiries each day.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Interests

  • Outdoor Recreation
  • Volunteering
  • I participate in a variety of outdoor recreational activities
  • Camping
  • Gardening
  • Stand-up Paddleboarding (SUP)
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I have a passion for photography and editing photos
  • Crafting and DIY Projects

Timeline

Quality Assurance Analyst / Customer Support

MSC Industrial Supply
09.2021 - Current

Order Fulfiller

MSC Industrial Supply
07.2019 - 09.2021

Bachelor of Arts - Business Administration And Management

University of Arizona

High School Diploma -

Fernley Highschool

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