Kelsea Slade

• Assisted healthcare providers with patient examinations and procedures to ensure efficient care delivery.
• Managed patient records using electronic health record systems, ensuring accuracy and confidentiality of information.
• Coordinated patient appointments and follow-ups, improving scheduling efficiency and reducing wait times.
• Educated patients on treatment plans and medication usage, enhancing understanding and compliance with healthcare recommendations.
• Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
• Completed daily documentation and charts regarding patient care and input reports into practice databases.
• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
• Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
• Utilized PPE appropriately and followed patient safety and infection control guidelines.
• Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
• Cleaned and sanitized medical equipment and rooms.
• preparing meals, helping feeds
• Taking clients to appointments and providing social support
• Performing general cleaning duties
• Handle busy environments (Traumas)
• Monitored patient vital signs and reported changes to nursing staff for timely interventions.
• Assisted patients with daily living activities to enhance comfort and well-being.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

List:

Cleaning Buisness

• Enhanced client satisfaction by providing thorough different offers
• Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.

Medical Couier

• Coordinated timely delivery of medical supplies and specimens to healthcare facilities.
• Ensured compliance with safety regulations and best practices for transporting sensitive materials.
• Collaborated with healthcare staff to confirm delivery requirements and special instructions.
• Conducted regular assessments of logistics processes to identify areas for improvement.
• Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.

• Office / manager / sale associate / associate clerk
• Delivered exceptional customer service by resolving inquiries and providing accurate policy information.
• Processed insurance applications and managed updates to client accounts efficiently.
• Assisted clients in understanding coverage options, ensuring clarity and compliance with regulations.
• Trained new representatives on product knowledge and effective communication techniques.
• Implemented streamlined processes to improve response times for customer inquiries.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Completed customer applications and updated records to reflect current information.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
• marketing the product to get customers interested

• Operated forklifts to transport materials efficiently within warehouse environment.
• Conducted regular safety inspections on equipment to ensure compliance with regulations.
• Collaborated with team members to optimize loading and unloading processes.
• Trained new staff on forklift operation and safety protocols to enhance team performance.
• Operated forklifts to safely transport cold storage products within warehouse environment.
• Conducted routine inspections and maintenance on equipment to ensure optimal performance.
• Conducted regular inspections and maintenance of forklift and cold storage equipment.
• Ensured compliance with safety protocols in high-volume warehouse settings.
• Monitored operational processes to ensure compliance with safety regulations and company standards.
• Conducted regular inspections to identify potential hazards and operational inefficiencies.

• Managed inventory levels using warehouse management systems to optimize stock accuracy.
• Conducted regular audits to ensure compliance with safety and quality standards.
• Assisted in maintaining accurate inventory records by verifying incoming and outgoing shipments against invoices, purchase orders, and other documents.
• Performed daily cycle counts of inventory levels to maintain accuracy of system data.
• Coordinated with purchasing department regarding re-stocking requirements based on current inventories.
• Monitored expiration dates on items in order to rotate stock appropriately.
• Maintained warehouse organization by properly storing items in designated areas according to established procedures.
• Created new item codes in the computer system as requested by management.
• Provided support for shipping, receiving operations including packing, unpacking goods, labeling containers

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Provided training and mentorship to new team members on company policies and procedures.
• Streamlined customer feedback processes, enhancing response times and service quality.
• Maintained accurate records of customer interactions using CRM software for improved data management.call
• Collaborated with team members to develop new initiatives that improved overall call center performance.
• Improved overall call center performance with effective coaching and feedback to team members.
• Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
• Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
• Streamlined call center operations for increased productivity through effective time management and prioritization of tasks.
• Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.