KELSEA S. KENSEY
St. Louis,MO
Summary
A committed professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible enough to multitask when necessary. A communicative team player with enthusiastic interpersonal skills. A motivated individual with extensive experience in executing quality work while meeting deadlines.
Overview
3
3
years of professional experience
Work History
Team Lead
UnitedHealth Care
Maryland Heights, MO
08.2022 - Current
- Monitor employee productivity to provide constructive feedback and coaching.
- Coordinate employee schedules according to shift changes and availability.
- Provide ongoing training to address staff needs.
- Maintain operating schedules to provide effective coverage for key areas, and achieve objectives.
- Display strong telephone etiquette, and effectively handle difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
- Delegate daily tasks to team members to optimize group productivity.
- Monitor team workload to prevent burnout, and ensure equitable task distribution.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Tier-2 Navigator
UnitedHealth Care
Maryland Heights, MO
12.2019 - 08.2022
- Provided information and guidance to clients on how to access services and resources.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
Scheduling Coordinator
OPTUM
Maryland Heights, MO
06.2018 - 12.2019
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
Associate Trainer/Supervisor
PANERA BREAD – ST. LOUIS BREAD COMPANY
St. Louis, MO
07.2011 - 05.2018
- Maintained accurate records of daily transactions and deposits.
- Identified opportunities for process improvements through data analysis.
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Identified areas of improvement within the department and implemented necessary changes.
- Assigned tasks to team members based on their strengths and skill sets.
- Conducted weekly inventory of supplies, equipment, and food items.
Education
High School Diploma Received -
GATEWAY INSTITUTE OF TECHNOLOGY
St. Louis, MO05.2011
Some College (No Degree) - General Studies
FOREST PARK COMMUNITY COLLEGE
Oakland, St. Louis, MOSkills
- Oral/Written Communication
- Employee Training
- Problem Solving
- Performance Management
- Customer Service
- Collaborative Partnership
- Leadership/Mentoring
- Computer Proficiency
- Data analysis
- Data retrieval systems
References
References available upon request.
Timeline
Team Lead
UnitedHealth Care
08.2022 - Current
Tier-2 Navigator
UnitedHealth Care
12.2019 - 08.2022
Scheduling Coordinator
OPTUM
06.2018 - 12.2019
Associate Trainer/Supervisor
PANERA BREAD – ST. LOUIS BREAD COMPANY
07.2011 - 05.2018
High School Diploma Received -
GATEWAY INSTITUTE OF TECHNOLOGY
Some College (No Degree) - General Studies
FOREST PARK COMMUNITY COLLEGE
Similar Profiles
Neil LynchNeil Lynch
Provider Service Advocate at UnitedHealth CareProvider Service Advocate at UnitedHealth Care
Tyler ClineTyler Cline
DTC SALES Team Lead at UnitedHealth CareDTC SALES Team Lead at UnitedHealth Care
Brittany HearnsBrittany Hearns
Collections Representative at Unitedhealth CareCollections Representative at Unitedhealth Care
Reginald ReeseReginald Reese
Business Development Manager at Secure24-ADTBusiness Development Manager at Secure24-ADT
Thomas ConboyThomas Conboy
Ice Rink Guard / Cashier at St. Louis County Parks, Kennedy Recreation ComplexIce Rink Guard / Cashier at St. Louis County Parks, Kennedy Recreation Complex