Kelsee Apodaca
Anchorage
Summary
Dynamic and results-driven server with extensive experience at La Cocina Restaurant, excelling in customer service and order accuracy. Proven ability in food preparation and sanitation practices, ensuring a clean and efficient dining environment. Recognized for effective communication and conflict resolution skills, consistently enhancing guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
La Cocina Restaurant
Truth Or Consequences
11.2017 - 08.2018
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Drive Thru
McDonald's
Truth Or Consequences
02.2017 - 12.2017
- Organized take-out orders for customers who requested them.
- Utilized point-of-sale systems for taking orders from customers.
- Prepared beverages such as coffee, tea, soda.
- Delivered food orders promptly and accurately to guests tables.
- Cleaned kitchen areas, equipment and utensils.
- Assisted with inventory management and restocking supplies as needed.
- Followed established cash handling procedures when collecting payment from customers.
- Served meals to customers in a friendly and courteous manner.
Carhop Server
Sonic
Truth Or Consequences
07.2015 - 12.2016
- Completed orders by making specialty shakes and ice cream desserts.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
- Assisted in kitchen duties, including food prep and packaging, during peak hours.
- Delivered food promptly to meet quality and service standards.
- Ensured order accuracy and completeness before delivering to customers.
- Took customer orders accurately and efficiently using a handheld device.
Education
Associate of Applied Science - Medical Technology
Penn Foster College
Scottsdale, AZ01-2021
Skills
- Order taking
- Food preparation
- Customer service
- Point of sale
- Sanitation practices
- Inventory management
- Beverage preparation
- Shift management
- Time management
- Conflict resolution
- Attention to detail
- Communication skills
Timeline
Server
La Cocina Restaurant
11.2017 - 08.2018
Drive Thru
McDonald's
02.2017 - 12.2017
Carhop Server
Sonic
07.2015 - 12.2016
Associate of Applied Science - Medical Technology
Penn Foster College
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