Kelsee Christensen
La Grande,OR
Summary
Results-focused entrepreneur dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Salon Owner and Manager
11.2021 - Current
- Oversaw multiple independent contractors and facilitated a work environment conducive to growth and success
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Demonstrated high level of customer service to increase retention and satisfaction
- Kept record of product inventory, sales and ordering
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Used social media platforms to promote salon and services
Cosmetologist
Independent Contractor
04.2017 - 09.2021
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Demonstrated high level of customer service to increase retention and satisfaction
- Kept record of product inventory, sales and ordering
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Used social media platforms to promote salon and services
Education
Associate - Cosmetology
Phagans' Central Oregon Beauty College
Bend, OR02.2017
High School Diploma -
Imbler High School
Imbler, OR05.2015
Skills
- Active listening and engagement
- Time management
- Product knowledge, education and upselling
- QuickBooks proficient
- Salon management
- Sanitation practice
- Social media promotion
- Team relationship building and conflict resolution
Timeline
Cosmetologist
Salon Owner and Manager
11.2021 - Current
Cosmetologist
Independent Contractor
04.2017 - 09.2021
Associate - Cosmetology
Phagans' Central Oregon Beauty College
High School Diploma -
Imbler High School
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