Kelsee Katsanes

Rotation 2: Learning and Performance Solutions

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Monitored project performance to identify areas of improvement and make adjustments.
• Reported regularly to managers on project progress, collaboration, and technical problems to address.
• Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
• Worked with colleagues to develop communication plan and navigation video to successfully launch the Training Intake Request Form and the LPS Engagement Request Form.
• Projects I worked on include: the LPS Project, Training Intake Request Form, and LPS Engagement Request Form.
• Built user guides for the Training Intake Request Form and LPS Engagement Request Form, along with training videos on the process.

Rotation 1: Enterprise Customer Care Training

• Completed Lean Six Sigma Yellow Belt certification on making a behavior change within the ECC Training Team.
• Managed project through Adobe Workfront by conducting scoping meetings and a plan of action.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.

• Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
• Assisted in event planning initiatives, successfully coordinating meetings, conferences, and other functions within budget constraints.
• Contributed to the improvement of company procedures by identifying areas for optimization and suggesting solutions.
• Collaborated with team members on various projects, contributing to successful outcomes and timely completions.
• Provided exceptional customer service, addressing inquiries professionally and promptly via phone or email communications.
• Maintained accurate records through diligent data entry and document management practices.
• Managed office inventory and supplies, maintaining an organized workspace for maximum productivity.
• Coordinated schedules, appointments, and travel arrangements for senior staff, ensuring seamless daily operations.
• Handled sensitive information with discretion by adhering strictly to confidentiality protocols when managing files or discussing matters internally.

• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Assisted in patient admission process based on federal and state laws.
• Obtain and input patient referrals from partners in the community and coordinate the staff to convert referral to admission.
• Schedule and coordinate visits with nurses and Hospice Care Consultants to ensure patient needs are met.
• Maintained communication with all involved in the sign-on, consent and admission assessment phases to guarantee seamless coordination.
• Facilitated conversion of 2-3 referrals to admissions daily through completion of intake process, effective communication with internal and external contacts, and customer service.

• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed team workload to reach targets for specific tasks.
• Built strong relationships with customers through positive attitude and attentive response.
• Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
• Improved team collaboration with regular meetings, progress updates, and transparent communication.
• Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
• Worked with customer service to handle escalated customer issues.
• Assist patient care manager in IDG meetings by running the projection and navigating through patients POC updates for the doctor's review and dictation.
• Assist office manager in reviewing employee's payroll, and enter or fix any changes.
• Run monthly verification for all of the patients who are in a SNF/ Room and Board.