Kelsee Ortiz
Union City,CA
Summary
Motivated and dependable young worker with exceptional social skills, communication abilities and customer service background. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
Hayward, CA
05.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Closed and updated accounts for customers.
- Assisted customers with setting up updating accounts, and signing up for new services.
- Provided information on different bank products and options.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified referral opportunities.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Utilized idle time to assume more knowledge on policy and procedures.
Barista
Starbucks
Milpitas, CA
06.2021 - 06.2022
- Established strong customer connections and helped to increase customer connection score by 16 points
- Cultivated to recall customers' names and address each by name.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Exchanged knowledge and expertise of product and merchandise with other staff.
- Educated coworkers and customers about new products.
- Controlled line and crowd with quick, efficient service.
Shift Manager
Jamba Juice
Union City, CA
06.2021 - 06.2022
- Opened store making sure all opening tasks had been completed before opening doors
- Closed store verifying that all closing tasks had been completed by doing store walkthrough before turning alarms on and locking doors.
- Ensured and recorded that safe and registers were at correct amounts at opening as well as at close.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
Team Member
Jamba Juice
Union City, CA
08.2020 - 06.2021
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
- Participated in team-building activities.
- Worked different stations to provide optimal coverage and meet production goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Operated register to process payments and collect cash payment for order totals.
Education
Associate of Science - Business Administration
De Anza College
Cupertino, CA06.2025
High School Diploma -
James Logan High School
Union City, CA06.2021
Skills
- Team Leadership
- Identifying and Seizing Opportunities to Enhance Customer Experience
- Lasting Relationship Building
- Calm Under Pressure
- Cash Handling and Payment Processing
- Collecting and Processing Deposits and Withdrawals
- Customer Account Maintenance
- Telecommunications
- Organization and Prioritization
- Active Listening and Conflict Resolution
- Decision Making
- Adaptable and Flexible
Certification
- Driver License
- CNP - Certified Notary Public
Additional Information
I'm a mother and full time college student looking for more growth and development opportunities and challenges for myself.
Timeline
Associate Banker
JPMorgan Chase
05.2022 - Current
Barista
Starbucks
06.2021 - 06.2022
Shift Manager
Jamba Juice
06.2021 - 06.2022
Team Member
Jamba Juice
08.2020 - 06.2021
Associate of Science - Business Administration
De Anza College
High School Diploma -
James Logan High School