Kelsee Thomas
American Fork,UT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Property and Finance Specialist
Blue Raven Solar
11.2022 - Current
- Analyzed financial data to identify trends and improve funding accuracy.
- Streamlined solar loan processes, enhancing operational efficiency and reducing errors.
- Collaborated with cross-functional teams to ensure a smooth installation process.
- Implemented process improvements that reduced processing time for accounts payable transactions.
- Identified process issues and made recommendations for improvement or correction.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
Assistant Manager
Jersey Mike's
09.2021 - 11.2022
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Kennel Technician
On The Spot Pet Care
06.2021 - 09.2021
- Monitored animal behavior and health to ensure well-being and safety in kennel environment.
- Administered medications and provided basic grooming for various breeds of dogs and cats.
- Maintained cleanliness of kennels, exercise areas, and equipment to promote hygiene standards.
- Coordinated daily activities including playtime, feeding, and exercise for multiple pets simultaneously.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Education
Bachelor of Arts - Digital Cinema Production
Utah Valley University
Orem, UT05-2025
Skills
- Portfolio management
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Conflict resolution
- Recruiting and interviewing
- Record keeping
Timeline
Property and Finance Specialist
Blue Raven Solar
11.2022 - Current
Assistant Manager
Jersey Mike's
09.2021 - 11.2022
Kennel Technician
On The Spot Pet Care
06.2021 - 09.2021
Bachelor of Arts - Digital Cinema Production
Utah Valley University