Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelseelee Mowbray

Richland

Summary

Dynamic and ambitious Lead Bartender at all previous employers establishments. Recognized for exceptional customer service and upselling strategies. Highly organized and effective in high-pressure environments, I trained new staff and fostered team collaboration, enhancing overall productivity. Proven ability to maintain strong customer relationships while ensuring accurate order management and inventory control.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Bartender

Iconic Brewing
05.2024 - 05.2025
  • Kept detailed inventories and notified management of ordering needs for beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, customer service and best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverages, promoted weekly events/fundraisers to exceed daily goals for the best outcomes for the customers and management.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.

The Grizzly Bar

Pasco Red Lion Hotel
07.2023 - 09.2024
  • Multitasked effectively, balancing drink preparation, order taking and customer engagement.
  • Delivered high quality service in a lively bar atmosphere, catering to diverse clientele.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

The Uptown Bar and Grill

Steve
04.2023 - 07.2024
  • Organized and detail-oriented with a strong work ethic.
  • Managed front of house operations in a dynamic setting to ensure smooth running shifts.
  • Utilized strong communication skills to resolve customer inquiries and concerns.
  • Maintained composure and efficiency during peak hours while performing steady, accurate and fast paces to ensure customer satisfaction and timely orders.

The Dugout at Badger Sports Grill

The Dugout Sports Grill
12.2021 - 12.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Silos Sports Bar and Grill

Phil Delarosa
09.2019 - 12.2021
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

GED -

Institute of Extended Learning
Spokane Valley, WA

No Degree - Criminal Justice

Columbia Basin College
Pasco, WA
08-2013

Skills

  • Ambitious and punctual with a strong work ethic
  • Exceptional communication and customer service abilities
  • Highly organized with excellent abilities to work in high pressure situations
  • Works well and effectively in large team settings
  • Thrives in customer ratings, accuracy and upselling strategies

Certification

  • MAST (Mandatory Alcohol Server Training) Liquor License
  • Food Handlers Permit
  • First Aid/Aids and CPR Certifications

Timeline

Lead Bartender

Iconic Brewing
05.2024 - 05.2025

The Grizzly Bar

Pasco Red Lion Hotel
07.2023 - 09.2024

The Uptown Bar and Grill

Steve
04.2023 - 07.2024

The Dugout at Badger Sports Grill

The Dugout Sports Grill
12.2021 - 12.2022

Silos Sports Bar and Grill

Phil Delarosa
09.2019 - 12.2021

GED -

Institute of Extended Learning

No Degree - Criminal Justice

Columbia Basin College

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