Kelsee Wesselius
Spanaway
Summary
Dynamic professional with a proven track record. Adept in crisis intervention and regulatory compliance. Experience in customer service and sales. Excelled in high-stakes environments by leveraging adaptability and multitasking skills. Achieved significant improvements in customer satisfaction and demonstrating exceptional ability to manage and prioritize tasks efficiently.
Overview
7
7
years of professional experience
Work History
911 Emergency Dispatcher
King County Sheriff's Office
10.2023 - Current
- Managed multiple communication channels simultaneously, including telephone lines, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
Territory Manager
US Foods
10.2022 - 10.2023
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established successful account relationships with customers, vendors, and brokerages by building rapport and maintaining consistent communication.
- Tracked changing product lines to effectively meet dynamic market demands.
- Managed accounts to retain existing relationships and grow share of business.
Mobile Director
Fat Zach's Pizza
09.2019 - 10.2022
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity, and lower prime costs.
- Interacted with over 100 vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked 3 trailers daily and changed configuration of equipment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Lead
Jersey Mike's Subs
06.2018 - 09.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Education
High School Diploma -
Bethel High School
Spanaway, WA06.2020
Skills
- Regulatory and Legal Compliance
- Contract and Vendor Management
- Social Media Platforms
- Adaptability and Flexibility
- Innovation and Creativity
- Administrative Support
- Process and Procedure Refinement
- Networking
- Time Management
- Prospecting and Cold Calling
- Account Management
- Order Management
- Product and Service Sales
- Budget Management
- Crisis Intervention
- CPR/AED Certified
- Multitasking and prioritization
Timeline
911 Emergency Dispatcher
King County Sheriff's Office
10.2023 - Current
Territory Manager
US Foods
10.2022 - 10.2023
Mobile Director
Fat Zach's Pizza
09.2019 - 10.2022
Lead
Jersey Mike's Subs
06.2018 - 09.2019
High School Diploma -
Bethel High School
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