Kelsei Jimenez
Sonoma,CA
Summary
Cheerful Food Service Worker offering more than 4 years of experience in fast-paced food trucks as well as busy restaurant and nursery settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Plentiful exposure in the food environment with years of working in Picazo Family Brands have enhanced and improved effective collaboration with employees, listening skills, and precise organization. Developed and achieved excellent retail skills as a result of working four consecutive years at a retail nursery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nursery Worker
Paul Martinez
Sonoma, CA
05.2018 - Current
- Took on role of leadership, allocating equal responsibilities to each employee.
- Took initiative of retail sales, guiding customers around 7 acre nursery according to their specific desires.
- Communicated with coworkers and management to report challenges.
- Worked POS system to receive orders and directions to correct item locations.
- Trained oncoming personnel, introducing new employees to POS system and walking them through protocols implemented
- Assisted customers with finding requested plants and flowers.
- Memorized 200+ Botanical Plant names
- Purchased supplies such as seed, pesticides and fertilizer.
- Fed chickens two times per day by providing fresh food and water.
Restaurant Hostess/Busser
Picazo Kitchen And Bar
Sonoma , CA
04.2019 - 05.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided respectful and courteous hosting services while operating within active dining rooms.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Trained new staff in bussing and cleaning procedures.
Food Server
Picazo Cafe
Sonoma, CA
04.2018 - 03.2021
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Cleared used dishes and cutlery from tables when customers are finished.
- Cleaned and Prepared tables for use.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Managed over 50 calls per day
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2022
Skills
- High Energy and Stamina
- Workflow Coordination
- Point of Sale Systems
- Cool Under Pressure
- Team Player
- Transactions and Cash Handling
- Food Safety Standards
- Customer Service and Rapport
- Opening and Closing Procedures
- Reservation Management
- Multitasking and Prioritization
- Active Listening and Communication
- Personable and Friendly
- Highly Organized
- Reliable and Trustworthy
Certification
- Certified Food Handler, ServSafe - September 2020 Valid through September 2023
Timeline
Restaurant Hostess/Busser
Picazo Kitchen And Bar
04.2019 - 05.2022
Nursery Worker
Paul Martinez
05.2018 - Current
Food Server
Picazo Cafe
04.2018 - 03.2021
High School Diploma -
Sonoma Valley High School
- Certified Food Handler, ServSafe - September 2020 Valid through September 2023
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