Kelsei Kennedy
Park Hill,OK
Summary
Dynamic professional with extensive experience in customer relationship management at Progressive. Proven ability to enhance client satisfaction through effective problem-solving and relationship-building. Skilled in CRM software and adept at multi-tasking, ensuring accuracy and efficiency in all processes. Committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Relationship Management
Progressive
WFH
02.2025 - Current
- Handles inquiries and transactions for single or multiple lines of business and states.
- Identifies the customer's motive for calling, and understands the customer's insurance needs.
- Adds and deletes vehicles, drivers, and coverage from existing policies.
- Processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems.
- Advocates for and educates on Progressive's products and services.
- Uses software applications to track, gather information, and answer inquiries.
- Partners with a coach or supervisor to continually develop skills and improve results.
- Stays current on products, services, and procedures.
Administrative Support Representative
C3
Tahlequah, OK
08.2013 - 04.2019
- Made copies, digitally filed invoices, answered phones, typed correspondences, and sent faxes to assist our service providers and superiors. Interacted effectively with others.
- Develop and/or maintain various spreadsheets through Excel; also use other Microsoft Office programs.
- Maintained calendars and schedules, including scheduling some meetings, events, reserving locations, equipment, and food.
- Ordered materials and arranged mail.
- Purchase Order/Invoice processing.
- Data entry into credit card systems.
- Issued refunds and submitted payments for our service providers.
- Called out to service providers to collect invoices on services completed for Hertz and Dollar-Thrifty rental car companies.
- Prepare and retrieve all documents for audits.
- Provided feedback to superiors for any purchase order errors on the agent's end.
- Advised of any system processes that may have made the job smoother and easier for everyone involved.
- Removing service provider information off of our lists when needed.
Education
Certificate - Business And Computer
Indian Capital Technology Center
Sallisaw, OK05-2009
Skills
- Customer relationship management software (CRM)
- Ability to multi-task
- Problem Solver
- Keeping everything up to date and accurate
- Maintaining/Creating relationships with customers, service providers, etc
- Ability to work independently or as a team
Timeline
Customer Relationship Management
Progressive
02.2025 - Current
Administrative Support Representative
C3
08.2013 - 04.2019
Certificate - Business And Computer
Indian Capital Technology Center